[cisco-voip] Cisco IPCC Express 3.1 /3.5, caller stuck in Queue

[Philip Walenta]

Is there just one specific caller that gets stuck, or any call to this CSQ
gets stuck in queue?


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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Zevier Thoran
Sent: Wednesday, April 05, 2006 12:09 AM
To: Cisco Voip
Subject: [cisco-voip] Cisco IPCC Express 3.1 /3.5, caller stuck in Queue


Hi,
In the standard icd.aef script, a caller hits the right CSQ, but instead of
getting connected to an available agent , he hits the 'queued' sub step and
remains looped therein.
Any suggestions to get rid of this problem?
Thanks 
-Zevier.





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