[cisco-voip] IPCC agent shared line

[Matt Slaga (US)]

No, the user will need different extensions and agent logins at each
location.  IPCC Express has issues with shared lines (i.e. reserved
state lockups, ghost calls etc).  You could however set up the agents
phones with extension mobility and have the agent log into EM before
logging in.
 

 
________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voll, Scott
Sent: Wednesday, April 05, 2006 4:25 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC agent shared line



I'm about to test this, but thought I would ask to see if someone has
already done it.

 

I have an agent that will work in two different places but will need to
have the same phone number at both locations.  Can I set them up in
IPCCx as owner of both phones (share line) and have IPCCx route calls
correctly?

 

Thanks

 

Scott




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