[cisco-voip] IPCC Express + Hunt Groups

[Linsemier, Matthew]

I did this, and the problem is that the call is being placed by a CTI
route point which as you know is randomly pulled from our pool of CTI
DN's.  Therefore, it makes this a bit difficult to do unless I was to
modify the calling number in the script before I redirect to the hunt
group, which I haven't done before.

Matt

-----Original Message-----
From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Friday, April 07, 2006 10:55 AM
To: Linsemier, Matthew; Wes Sisk; Christoph Moormann
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express + Hunt Groups

Check to see what the forwarding number Unity is receiving, then create
a Forwarded Calls Routing Rule to sends calls from that number to the
designated voicemail box. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Linsemier,
Matthew
Sent: Friday, April 07, 2006 10:50 AM
To: Wes Sisk; Christoph Moormann
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express + Hunt Groups

Wes,

It would be good to hear input on this.  I have a similar issue where I
was trying to send callers to a hunt group, and then if no one answered,
send them to voicemail (of one of the people in the hunt group).  What I
found was when we used the forwardhuntbusy destination or the
forwardhuntnoanswer, it would make it to Voicemail, but any of the
Voicemail profile information is lost and you just get the generic Unity
answer prompt.  Do you have any thoughts on resolving this?

Matt

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Friday, April 07, 2006 10:30 AM
To: Christoph Moormann
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express + Hunt Groups

Your huntpilot is working as defined.  You would need to configure your
huntpilot with forwardhuntbusy destation= the CTI route point for your
application.

why not just use Attendant Console call queuing in CM4.1 and later?

/Wes

Christoph Moormann wrote:
> Hi,
> i recently made a simple script, which simulates a call waiting queue.
> I don't use a CSQ for this script, as this is too complicated for the 
> end user (no need to discuss this;))
>
> In General this script looks as follows.
>
> Accept Call
> Welcome Prompt
> Redirect to hunt group
> If all members of the hunt group are busy, play waiting prompt +
music, 
> after 30 secs loop and try again.
>
> This works fine, if the redirect points to a single phone. At the
moment 
> i point to a hunt group, the script starts, plays the welcome prompt
and 
> if it reaches the last person in the hunt group and this person is on 
> the phone, ergo busy, it disconnects the caller.
>
> Has anyone an idea on this?
>
> Best regards
> Christoph
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>   

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