[cisco-voip] IPCC Express + Hunt Groups

[Wes Sisk]

For the AC case there are TCD service parameters to affect whether 
redirecting party is overwritten or not

I have not looked at the ocp information using CM's builtin hunt pilot, 
but I would expect it to work if you CFA the call to the hunt pilot so 
the redirecting information is set before it reaches the hunt pilot.

/Wes

Linsemier, Matthew wrote:
> I did this, and the problem is that the call is being placed by a CTI
> route point which as you know is randomly pulled from our pool of CTI
> DN's.  Therefore, it makes this a bit difficult to do unless I was to
> modify the calling number in the script before I redirect to the hunt
> group, which I haven't done before.
>
> Matt
>
> -----Original Message-----
> From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
> Sent: Friday, April 07, 2006 10:55 AM
> To: Linsemier, Matthew; Wes Sisk; Christoph Moormann
> Cc: cisco-voip at puck.nether.net
> Subject: RE: [cisco-voip] IPCC Express + Hunt Groups
>
> Check to see what the forwarding number Unity is receiving, then create
> a Forwarded Calls Routing Rule to sends calls from that number to the
> designated voicemail box. 
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Linsemier,
> Matthew
> Sent: Friday, April 07, 2006 10:50 AM
> To: Wes Sisk; Christoph Moormann
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] IPCC Express + Hunt Groups
>
> Wes,
>
> It would be good to hear input on this.  I have a similar issue where I
> was trying to send callers to a hunt group, and then if no one answered,
> send them to voicemail (of one of the people in the hunt group).  What I
> found was when we used the forwardhuntbusy destination or the
> forwardhuntnoanswer, it would make it to Voicemail, but any of the
> Voicemail profile information is lost and you just get the generic Unity
> answer prompt.  Do you have any thoughts on resolving this?
>
> Matt
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
> Sent: Friday, April 07, 2006 10:30 AM
> To: Christoph Moormann
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] IPCC Express + Hunt Groups
>
> Your huntpilot is working as defined.  You would need to configure your
> huntpilot with forwardhuntbusy destation= the CTI route point for your
> application.
>
> why not just use Attendant Console call queuing in CM4.1 and later?
>
> /Wes
>
> Christoph Moormann wrote:
>   
>> Hi,
>> i recently made a simple script, which simulates a call waiting queue.
>> I don't use a CSQ for this script, as this is too complicated for the 
>> end user (no need to discuss this;))
>>
>> In General this script looks as follows.
>>
>> Accept Call
>> Welcome Prompt
>> Redirect to hunt group
>> If all members of the hunt group are busy, play waiting prompt +
>>     
> music, 
>   
>> after 30 secs loop and try again.
>>
>> This works fine, if the redirect points to a single phone. At the
>>     
> moment 
>   
>> i point to a hunt group, the script starts, plays the welcome prompt
>>     
> and 
>   
>> if it reaches the last person in the hunt group and this person is on 
>> the phone, ergo busy, it disconnects the caller.
>>
>> Has anyone an idea on this?
>>
>> Best regards
>> Christoph
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>   
>>     
>
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