[cisco-voip] Trasfer to VM
Lelio Fulgenzi
lelio at uoguelph.ca
Fri Aug 18 22:10:15 EDT 2006
onhook transfer doesn't work with headsets or speaker phone i believe. something to consider.
----- Original Message -----
From: Steve G
To: Ryan Ratliff
Cc: Bill Riley III ; ciscovoip
Sent: Friday, August 18, 2006 9:53 PM
Subject: Re: [cisco-voip] Trasfer to VM
If I enable on-hook transfer, does it still allow the user to hit transfer instead of hang-up? This would be nice to enable, but don't want to confuse people.
On 8/17/06, Ryan Ratliff <rratliff at cisco.com> wrote:
You can enable onHook transfer so they can just ht transfer, dial the
number, and hang up.
"On hook transfer enable" is the service parameter name.
-Ryan
On Aug 17, 2006, at 11:01 AM, Bill Riley III wrote:
I have a site that is having some difficulties with transferring a
call to VM. I have it setup so when they want to transfer a call to
VM they hit transfer, * and the four digit extension, then transfer
again which drops the caller into the other persons VM. People are
complaining that they can not hit transfer fast enough and the end
user is not getting the entire VM box greeting. I need to see if I
can insert a pause, or some other delay, after the last transfer has
happened so the person can hear all of the opening greeting. I am
running CCM 4.1.3sr3c and Unity 4.2.1.
Thanks
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