[cisco-voip] Call Logging in the Call Manager?

[Steve Miller]

Thank you!!!
  ----- Original Message ----- 
  From: Wes Sisk 
  To: Steve Miller 
  Cc: cisco-voip at puck.nether.net 
  Sent: Tuesday, August 22, 2006 9:25 AM
  Subject: Re: [cisco-voip] Call Logging in the Call Manager?


  Steve,

  multiple degress of offerings here:

  1. enable Call Detail Records (CDR) in CM and do your own reporting against the CDR SQL database on CM
  http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806ed410.html

  2. enable CDR and CDR Analysis and Reporting (CAR).  Use the default CAR reports
  http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide09186a00806ed410.html

  3. enable only CDR, then use 3rd party billing software such as MindCTI or ISI-Infotel to generate reports

  /Wes

  Steve Miller wrote: 
There will be cases when our customers will need to be able to identify all 
of their individual  telephone calls for the month.  Is there a utility 
within Call Manager 4.1 that will allow us to print out a report of calls 
upon request?

----- Original Message ----- 
From: "Jason Aarons (US)" <jason.aarons at us.didata.com>
To: "avaya admin" <avayamin at gmail.com>; <cisco-voip at puck.nether.net>
Sent: Monday, August 21, 2006 9:04 PM
Subject: Re: [cisco-voip] Blind transferred calls to Hunt Group 
droppedbeforereaching Unity


  I've seen similar issue, never resolved it. TAC offered to look at ccm
traces, etc. I didn't have the time.

Are you running the latest Unity TSP?

What CallManager service release?

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of avaya admin
Sent: Monday, August 21, 2006 8:21 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Blind transferred calls to Hunt Group dropped
beforereaching Unity

Hi -- I haven't posted in this list in a long time. I have an issue
that I can't seem to figure out yet. Scenario on CM 4.1

PSTN ISDN to MGCP GW with CSS-Inhouse to DN 4000 on PT-Inhouse
4000 answers calls and blind tranfers to Hunt pilot 7000 on PT-Inhouse
No answer on hunt pilot 7000 caller gets an engaged tone instead of
Unity Greeting

If 4000 does a supervised transfer, call always works. Blind never works

In Unity I don't see any acitviy in the call viewers or status monitor
when calls is blind transfered.

DNA shows that Gateways has acess to the hunt pilot and VM.

I played with maximun hunt timer on hunt pilots config but didnt' work
(tried 20 seconds)


Any tips on where to start?
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