[cisco-voip] Thoughts on 5.X CCM

[Fred Nielsen]

Funny, I used to recommend this type of deployment quite because of all the
version interdependencies and other impacts to the cluster IPCCx brought.  I
have eased off that recommendation, but 4.5 kind of brings it back to the
forefront.
 
-- Fred Nielsen

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bernhard Albler
Sent: Wednesday, December 06, 2006 5:35 AM
To: Ed Leatherman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Thoughts on 5.X CCM



HI,

One was a new deployment, one was a reinstall. Since the reinstall
deployment was quite small, it wasn't so much of a hassle (you can take the
routing scripts over to the new system). The configuration of agents etc. of
course took some time but it was a nice opportunity to clean up a little
;-).

Also keep in mind, that 4.5 doesn't support IPCC-X HA yet. I guess if you
have a large deployment, I would still hold out a little.

 

Regards

bernhard

 

 

------------------------------------------

DI (FH) Bernhard Albler, NTS AG 

Tel.: +43 (316) 405 455 -0, email: balbler at nts.at 

 

  _____  

Von: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Gesendet: Mittwoch, 06. Dezember 2006 14:21
An: Bernhard Albler
Cc: cisco-voip at puck.nether.net
Betreff: Re: [cisco-voip] Thoughts on 5.X CCM

 

Bernhard,

In your implementations of IPCC-X 4.5, did you do an upgrade (reinstall)
from 4.0 or was it from scratch? If you did, how did that process go for
you?

We currently run IPCCX 4.0 and the migration process from 4.0 to the version
4.5 which supports CCM 5 is the biggest roadblock I have right now to
upgrading callmanager. From everything I've been told there is no "upgrade"
path and we will have to do a complete reinstallation to get to 4.5, and we
have to do it at the same time we upgrade callmanager since 4.5 only
supports ccm 5. what a mess! If I thought I would have this much trouble
upgrading callmanager+IPCCX, i'd have put our call centers on a smaller
seperate CCM cluster. 

Thanks!

On 12/6/06, Bernhard Albler <balbler at nts.at> wrote:

Hi Folks,

 

I have two implementations of CCM 5.0(4) and IPCC-X 4.5 (both ipcc-x
premium)

Worked pretty fine, no issues with IPCC-X so far. CCM has a few bugs. Some
smaller some larger. There is something a bit annoying with regard to CTI
with 5.0(4): CTI Callrequests (from agent desktop for example) will wait for
a 20 second overlap dialing timeout. But that is fixed since ES 17 or so.

If you happen to run 7825H1 Servers: very nasty bug there with the HP raid
driver: IO Starvation spikes every 5 hours will sometimes cause the CCM
Service to core dump. Ouch.

Otherwise, call control is really quite stable on 5.0.

 

 

Regards

Bernhard 

 

------------------------------------------ 

DI (FH) Bernhard Albler, NTS AG 

Tel.: +43 (316) 405 455 -0, email:   <mailto:balbler at nts.at> balbler at nts.at 

 

  _____  

Von: cisco-voip-bounces at puck.nether.net [mailto:
<mailto:cisco-voip-bounces at puck.nether.net>
cisco-voip-bounces at puck.nether.net] Im Auftrag von Voll, Scott
Gesendet: Mittwoch, 06. Dezember 2006 00:45
An: Vince Loschiavo; Wydra, Jason; cisco-voip at puck.nether.net
Betreff: Re: [cisco-voip] Thoughts on 5.X CCM

 

In any of the implementations have they been using IPCCx or Unity.  If so,
what versions.

 

Scott

 

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net [mailto:
<mailto:cisco-voip-bounces at puck.nether.net>
cisco-voip-bounces at puck.nether.net] On Behalf Of Vince Loschiavo
Sent: Tuesday, December 05, 2006 3:27 PM
To: Wydra, Jason; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Thoughts on 5.X CCM

 

Yeah, I have a couple of 5.0(4) implementations.

 

The call control and functionality of the phones is rock solid.

 

The Admin Web page needs a little work....ran into a few bugs...but nothing
major.

 

I'm anxiously awaiting the 5.1 release...available on CCO next week.
Hopefully they fixed those admin page bugs!  :P

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net [mailto:
<mailto:cisco-voip-bounces at puck.nether.net>
cisco-voip-bounces at puck.nether.net] On Behalf Of Wydra, Jason
Sent: Tuesday, December 05, 2006 6:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Thoughts on 5.X CCM

I'm curious how much 5.X is being deployed. I haven't heard too much buzz
about it. Is it because it's unstable, scary, unappealing or what? I'm
trying to get an idea before I start recommending it or building it in my
lab. Any war stories? Most of the deployments I see today are 4.1.3 because
it's a trusted/stable version. Is 5.X still too immature even though it's
been available for some time? 

 

Thanks,

 

Jason Wydra

Berbee

Cisco Voice Engineer

8725 West Higgins Road, Suite 700

Chicago, Il. 60631

IP phone 773.867.6084

Cell 630-209-9792

Jason.Wydra at berbee.com  <mailto:Jason.Wydra at berbee.com> 

www.berbee.com 

 


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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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