[cisco-voip] Call transfer not working

[Patrick Diener]

The dialplan-pattern effects all calls routed from or to ephones over any
dial-peer (voip or pots)
I presume you route calls to your voice mail using some kind of voip
dial-peer e.g.

dial-peer voice 10 voip
  destination-pattern 999. (voice mal extension)
  session target 1.2.3.4

since every call routed from or to a ephone over a dial-peer gets treated
according to the dialplan-pattern the calling party number of the ephone-dn
(say 4444) which diverts a call to voice mail will be extended to the full
10 digit number (7035554444)
The voice mail system most likely does not have a mail box configured for
extension 7035554444 so the call gets disconnected.

To solve this problem you can either delete the dialplan-pattern and
configure the necessary number expansion for outbound calls using voice
translation profiles or leave the dialplan-pattern as is and just translate
calls directed to the voice mail.

Cheers
Patrick


On 12/7/06, Curt Shaffer <cshaffer at gmail.com> wrote:
>
> This problem is an extension to my dial-pattern issue but it almost seems
> to
> warrant a new thread. Basically this is what I am seeing.
>
> We wanted to set our outbound caller ID because the phone company was
> expecting more digits than we where sending. To accomplish this I did the
> following:
>
> telephony service
>
> dial-pattern 1 703555.... extension length 4
>
> Now this works for setting the digits as needed but when this command is
> in
> place calls from outside cannot be transferred to internal extensions
> (although they can be parked) and when calls come into a line directly, if
> unanswered they do not go to voice mail the call just fails.
>
>
> Any suggestions?
>
> Thanks
>
> Curt
>
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>
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