[cisco-voip] Call Center Software

[Ortiz, Carlos]

We currently use IPCC Express for our Help Desk/ Call center.  The
location where the server resides is connected via an OC48 ring to 2
other locations that require call center functionality.  Ideally we
could run all the queues out of our IPCC Express setup but their may be
a business requirement for the call centers to be LOCALLY installed.   I
have been told that IPCC Express does not support failover via the WAN.
IPCC Enterprise does but is an expensive proposition.  Are there any
alternatives software call center packages that can accommodate this
requirement at a reasonable price?

 

Carlos

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