[cisco-voip] Call Center Software

[Jonathan Charles]

If you have an OC-48, you have more WAN bandwidth than would be generally
available on a LAN.

I would put in the failover server as a test, and see if it works, because,
at the end of the day, it is just IP communication.

Since I believe there is a heartbeat requirement for UCCX 4.0, you can
tunnel a subnet between sites to fool the server into thinking it is hooked
up via a crossover.

Hey, it's worth a shot.

Alternatively, you could install two UCCX servers, without failover and make
them entirely autonomous (IOW, they have nothing to do with each other, save
for the fact that they are both connected to the same CallManager cluster).

You would create two distinct sets of CTI ports and CTI Route Points and
have different applications on each...

(or you could manually replicate and create a hunt group to the CTI
Route-Points (with circular routing) so that CCM would load balance between
them.


Jonathan

On 12/11/06, Ortiz, Carlos <CORTIZ at broward.org> wrote:
>
>  We currently use IPCC Express for our Help Desk/ Call center.  The
> location where the server resides is connected via an OC48 ring to 2 other
> locations that require call center functionality.  Ideally we could run all
> the queues out of our IPCC Express setup but their may be a business
> requirement for the call centers to be LOCALLY installed.   I have been told
> that IPCC Express does not support failover via the WAN.  IPCC Enterprise
> does but is an expensive proposition.  Are there any alternatives software
> call center packages that can accommodate this requirement at a reasonable
> price?
>
>
>
> Carlos
>
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