[cisco-voip] Call Center Software

[Jonathan Charles]

OK, here's how you fool a WAN into thinking it is a LAN subnet.

DLSW.

Yes, it is old, but it has its uses, and this is one of them.



Jonathan

On 12/11/06, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> If you have an OC-48, you have more WAN bandwidth than would be generally
> available on a LAN.
>
> I would put in the failover server as a test, and see if it works,
> because, at the end of the day, it is just IP communication.
>
> Since I believe there is a heartbeat requirement for UCCX 4.0, you can
> tunnel a subnet between sites to fool the server into thinking it is hooked
> up via a crossover.
>
> Hey, it's worth a shot.
>
> Alternatively, you could install two UCCX servers, without failover and
> make them entirely autonomous (IOW, they have nothing to do with each other,
> save for the fact that they are both connected to the same CallManager
> cluster).
>
> You would create two distinct sets of CTI ports and CTI Route Points and
> have different applications on each...
>
> (or you could manually replicate and create a hunt group to the CTI
> Route-Points (with circular routing) so that CCM would load balance between
> them.
>
>
> Jonathan
>
> On 12/11/06, Ortiz, Carlos <CORTIZ at broward.org> wrote:
> >
> >  We currently use IPCC Express for our Help Desk/ Call center.  The
> > location where the server resides is connected via an OC48 ring to 2 other
> > locations that require call center functionality.  Ideally we could run all
> > the queues out of our IPCC Express setup but their may be a business
> > requirement for the call centers to be LOCALLY installed.   I have been told
> > that IPCC Express does not support failover via the WAN.  IPCC Enterprise
> > does but is an expensive proposition.  Are there any alternatives software
> > call center packages that can accommodate this requirement at a reasonable
> > price?
> >
> >
> >
> > Carlos
> >
> > _______________________________________________
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> > cisco-voip at puck.nether.net
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> >
> >
> >
>
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