[cisco-voip] Unity Message limit warnings

Tue Dec 12 10:54:14 EST 2006

We've run into a similar issue using Exch 2003 and Unity 4.1.1.  I'm not
positive of the root cause at this point, but ours may have been related
to moving users between Exchange servers.

We set the user's limits manually, and even though the manual settings
were the same limits as the defaults it fixed the problem (or worked
around it anyway).

Not sure if that helps much, but may be another work-around option to
buy some time.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Aaron Kent
(aakent)
Sent: Tuesday, December 12, 2006 9:41 AM
To: Alex Pitzner; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Message limit warnings

Alex,

It sounds like your savvy on the MS Exchange side and how Outlook
operates. It seems to me that this may be perceived as something
strictly related to Outlook, but since UM ties your VM to the same
profile outlook uses within Exchange this will play. One option is to
rewrite the audio file that plays when a mailbox is over its size limit.
This is "not" a Cisco recommended practice just a suggestion as to a
one-off workaround for your situation; possible a blank wav file.

Good Luck

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Alex Pitzner
Sent: Tuesday, December 12, 2006 9:25 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Message limit warnings

Fred,

I appreciate the input.  Testing with this user is not ideal (corner
office politics) as he is my boss' boss.  

I want our users to get mailbox size warnings ONLY from Outlook, not
from Cisco voicemail.  Quite frankly, I'm surprised Unity doesn't have
an option to say "don't warn users upon checking voicemail".

That point is moot though as it still doesn't answer the original
question:  Why would this user get over mailbox warnings when his
mailbox is NOT over the warning limit in AD?

User's storage limits in ADUC are set to: "Use Mailbox Store Defaults"

Exchange System Manager Mailbox Store Defaults:

            Warning (KB):                            1500000

            Prohibit Send (KB):                    2000000

            Prohibit Send/Receive (KB):        <blank>

I just ran a report on this user (in Unity) and his mailbox is:
1322.82MB = 1354567.68KB

That is below 1500000KB, so why would he get a warning message from
Unity?

Windows 2003 Server w/ Exchange 2003 (yes they have latest Service
Packs)

Cisco Call Manager 4.1

Unity 4.0.4.221

________________________________

From: Fred Nielsen [mailto:fwn at feasible.net] 
Sent: Tuesday, December 05, 2006 9:26 PM
To: Alex Pitzner; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity Message limit warnings

mailboxusedefaultlimit should be set to "1" if the correspond setting in
AD, Use Mailbox Store Defaults, is checked.  (You can find under ADUC,
click on the user, go to Exchange General tab and click the Storage
Limits button)

If these are out of sync (suspect they may be), I would *not* recommend
changing directly in SQL.  Rather, I would toggle the state the checkbox
from within ADUC, turn it off, set some values, see if they eventually
sync to SQL (which generally happens quickly, but can be up to 15
minutes or maybe more depending on your AD infrastructure).  If this
works, try turning the checkbox back on and see if you get a "1" for the
affected user.

Let me know how it turns out, I'm quite curious now.

-- Fred Nielsen

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Alex Pitzner
Sent: Tuesday, December 05, 2006 12:21 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Message limit warnings

I have not made any custom changes to mailbox thresholds.

I opened the tables in the SQL Database: 

mailboxwarninglimit, mailboxsendlimit and mailboxsendrecievelimit are
set to <NULL> 

*this is true for all users* 

mailboxusedefaultlimit is set to "1" for most users

*there are 4 users who mailboxusedefaultlimit is set to "0" 

I wonder if setting the mailboxusedefaultlimit to "0" would fix it?   

Cisco Call Manager 4.1

Unity 4.0.4.221

________________________________

From: Fred Nielsen [mailto:fwn at feasible.net] 
Sent: Friday, December 01, 2006 5:19 PM
To: Alex Pitzner; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity Message limit warnings

I think you may have made a Netpro post on this subject today also?
Similar question there, below was my reply:

>And just to be sure the question is asked, you have not set lower
mailbox thresholds specifically on his account, correct?

> 

>Also, if you are handy in SQL, might be interesting to see what the
values of the mailboxusedefaultlimits, 

>mailboxwarninglimit, mailboxsendlimit and mailboxsendreceivelimit
columns reflect in the Subscriber table for this user.

>This information is supposed to by sync'd directly from AD and is
usually quite right, very rarely out of sync in my

>experience.

--Fred Nielsen

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Alex Pitzner
Sent: Friday, December 01, 2006 12:42 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity Message limit warnings

FYI,

I know the limit comes from the Exchange server limit.  This user's
mailbox is UNDER the warning limit, but he continues to get warnings
EVERY time he checks his voicemail.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Alex Pitzner
Sent: Friday, December 01, 2006 3:02 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Message limit warnings

Following up on a previous question that Carlos Ortiz had on 9/12:

I have the same question.

Is there any way to turn off the message limit warnings in Unity when a
user is nearing their limit and logs on to their phone to hear messages?
I would rather leave this task to Exchange which already does a good job
of informing the users.

Alex Pitzner
Sr. Network Engineer

215 Market Street
Harrisburg , PA 17101 
Main 717.901.5100
Fax 717.901.3124
Direct 717.901.5124
Alex.Pitzner at HarrisburgU.net <mailto:Alex.Pitzner at HarrisburgU.net> 
www.HarrisburgU.net <http://www.HarrisburgU.net> 

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