[cisco-voip] "Internal" Phone Number Mask
Robert Singleton
rsingleton at novateck.com
Tue Dec 12 16:16:17 EST 2006
We have a situation where our helpdesk staff is getting too many calls
directly to their desks. We want to change the extensions to stop this,
but when they call out to someone, we want the internal called party to
see the call as coming from the helpdesk dispatch number rather than the
individual's newly hidden extension number.
Any ideas how best to accomplish this?
Thanks!
Robert
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