[cisco-voip] "Internal" Phone Number Mask

[Lelio Fulgenzi]

One of the 'cardinal' rules of telephony I've been told, is that any number that calls you should be dialable by you, even if redirected somewhere else.

The issue at hand is that hte helpdesk employee will inevitably pick up their personal line and dial out. With a translation pattern masking their calling number ID to the help desk number, it allows people to contact them.

We simply have two lines on the phone. ;)

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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."
  ----- Original Message ----- 
  From: Ortiz, Carlos 
  To: cisco-voip at puck.nether.net 
  Cc: Lelio Fulgenzi 
  Sent: Tuesday, December 12, 2006 4:35 PM
  Subject: RE: [cisco-voip] "Internal" Phone Number Mask


  How about 2 partitions..1 for Help Desk employees and 1 for users.   Then have 2 different Calling search spaces for the groups.  Help Desk can call all partitions (just like now),  Users can call all partitions except the one where the help desk phones are located.  The main Help Desk line would be in the user partition so they can dial that.  A little bit of work but that should do the trick... 

   

   Carlos

   


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  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
  Sent: Tuesday, December 12, 2006 4:21 PM
  To: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] "Internal" Phone Number Mask

   

  The only solution I've found for this is to create a translation pattern that matches all outbound calls from this phone/line and then apply a mask on the translation pattern.

   

  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  "I can eat fifty eggs." "Nobody can eat fifty eggs."

    ----- Original Message ----- 

    From: Robert Singleton 

    To: Voip List 

    Sent: Tuesday, December 12, 2006 4:16 PM

    Subject: [cisco-voip] "Internal" Phone Number Mask

     

    We have a situation where our helpdesk staff is getting too many calls
    directly to their desks. We want to change the extensions to stop this,
    but when they call out to someone, we want the internal called party to
    see the call as coming from the helpdesk dispatch number rather than the
    individual's newly hidden extension number.

    Any ideas how best to accomplish this?

    Thanks!

    Robert

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