[cisco-voip] T1 CAS hookflash transfer

[Jason Burton]

Currently we have a customer that has their callmanager system
integrated in with a 3rd party IVR. The only integration the 3rd party
will support is T1 CAS.  The good news is we were able to take the
callcenter piece away and are running that with IPCC.  The problem I'm
having is when you call into the 3rd party IVR and say press 3 to be
connected to the callcenter the call drops.  The 3rd party vendor is
telling me they are doing a hook-flash transfer is there any way for me
to debug this and make sure it is happening?  The integration is
CM<->2811(MGCP)<->T1 CAS->Dialogic board<->3rd party IVR.

 

Thanks!

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