[cisco-voip] re:Setting IPCC call center to a meeting state?

[Peterson_Erik at aac.com]

Create a website where users can set the status of the call center.  Have 
that status populate an .xml file, say status.xml with the correct code 
(0,1 etc.).  Use a subflow to check the status code.


>Ok so right now we are running IPCC express enhanced and we have an
>issue where the call center needs to shutdown for a meeting.  There does
>not seem to be a way for the supervisors to do this.  Even if all agents
>sign out calls would come into the queue and sit there. 

 

>We can manually go into the ipccadmin and edit the application script
>where we have a field call "meeting" that is set to 0, if they are in a
>meeting we can change that field to 1 and then it will play a new voice
>message for them.  The problem of course is this becomes an
>administrative issue and is not something the call center supervisors
>can do.  They have to track down someone in IT to do this for them.