[cisco-voip] Caller-ID name

Wed Jan 25 16:53:32 EST 2006

I am talking with the Telco now and of course they are saying they are
sending me the name currently but my equipment is not receiving it
correctly. That may very well be the case but from what I can see they
are sending me the name. Does anyone else see the name being passed in
these traces? Are there any other debugs I can try so I can see if I am
receiving it the caller-id name? Thanks for everyone's help.

Good luck getting the Telco to change the delivery to Display IE.  I
tried a few weeks ago and they said they couldn't do it even if they
wanted to.  This was SBC in California by the way. 

-----Original Message-----

From: cisco-voip-bounces at puck.nether.net

[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley III

Sent: Monday, January 23, 2006 2:45 PM

To: Bell, Joe; Turpin, Mark

Cc: cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Caller-ID name

If the Telco does send it to me in the Display IE field then will it
work with H.323? 

-----Original Message-----

From: Bell, Joe [mailto:Joe_Bell at adp.com]

Sent: Monday, January 23, 2006 3:22 PM

To: Turpin, Mark; Bill Riley III

Cc: cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Caller-ID name

If you're using H.323 and any flavor of Call Manager, then caller-ID
name no worky.  Cisco will tell you the same thing if you open a TAC
case.

You must use MGCP to get caller-ID name to work.  Don't be fooled by the
fact the CME can handle caller-ID name just fine.  The issue is CCM
wants that information delivered to it in the Display IE field and
almost all telco's send it in the Facility IE.

Joe

-----Original Message-----

From: cisco-voip-bounces at puck.nether.net

[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Turpin, Mark

Sent: Monday, January 23, 2006 12:10 PM

To: Bill Riley III

Cc: cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Caller-ID name

So in your q931 debug, I only see the number presented in the SETUP
message.

I would check with the phone company to see whether or not they offer
name delivery because it doesn't appear you have it today.

-Mark

-----Original Message-----

From: cisco-voip-bounces at puck.nether.net

[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley III

Sent: Monday, January 23, 2006 2:07 PM

To: pwalenta at wi.rr.com

Cc: cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Caller-ID name

I am using H.323 for the gateway.

-----Original Message-----

From: pwalenta at wi.rr.com [mailto:pwalenta at wi.rr.com]

Sent: Monday, January 23, 2006 2:06 PM

To: Bill Riley III

Cc: cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] Caller-ID name

Incoming caller-id name should work be default on the CallManager,
assuming you're using MGCP as your gateway protocol.

THe phone companies by default don't send it across PRI lines.  You can
have them turn it on.  I believe you must be using an NI type PRI for
this to work.

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Riley III
Sent: Monday, January 23, 2006 2:01 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Caller-ID name

            I have a customer with a PRI connecting to a 2851. We are
getting the calling number phone number but they would like to know if
they can get the name as well. I am not sure if the phone company is
sending it to me or if I do not have something enabled either in the
router or Call Manager. Can someone take a look at this debug ccapi
inout and debug isdn q931 to see if the phone company is sending me the
information or not.  I am calling from number 417-888-4900 and I am
calling 2605893584 on the inside. I would like the name of the person
calling to show up on the IP phones as well as the number. Thanks a lot
for your help.

Jan 23 14:02:28: //-1/A1DFB15998FA/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=4178884900
   cisco-anitype=2
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=3
   dest=2605893584
   cisco-desttype=2
   cisco-destplan=1
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=-1
   cisco-rdnplan=-1
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1
Jan 23 14:02:28: //-1/A1DFB15998FA/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x4792C24C, Call Info(
   Calling Number=4178884900(TON=National, NPI=ISDN, Screening=Network,
Presentation=Allowed),
   Called Number=2605893584(TON=National, NPI=ISDN),
   Calling Translated=FALSE, Subsriber Type Str=RegularLine,
FinalDestinationFlag=TRUE,
   Incoming Dial-peer=100, Progress Indication=ORIGINATING SIDE IS NON
ISDN(3), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID
Transparent=FALSE), Call Id=-1
Jan 23 14:02:28: //-1/A1DFB15998FA/CCAPI/ccCheckClipClir:
   In: Calling Number=4178884900(TON=National, NPI=ISDN,
Screening=Network, Presentation=Allowed)
Jan 23 14:02:28: //-1/A1DFB15998FA/CCAPI/ccCheckClipClir:
   Out: Calling Number=4178884900(TON=National, NPI=ISDN,
Screening=Network, Presentation=Allowed)
Jan 23 14:02:28:
//17986/A1DFB15998FA/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=4178884900(TON=National, NPI=ISDN,
Screening=Network, Presentation=Allowed),
   Called Number=2605893584(TON=National, NPI=ISDN))
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_process_call_setup_ind:
   Event=0x473E2600
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallSetContext:
   Context=0x47C4A7F0
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 17986 with tag 100 to app
"_ManagedAppProcess_Default"
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=6, Params=0x47C584C0, Progress
Indication=ORIGINATING SIDE IS NON ISDN(3)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCheckClipClir:
   In: Calling Number=4178884900(TON=National, NPI=ISDN,
Screening=Network, Presentation=Allowed)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCheckClipClir:
   Out: Calling Number=4178884900(TON=National, NPI=ISDN,
Screening=Network, Presentation=Allowed)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallSetupRequest:
   Destination Pattern=2605893584, Called Number=2605893584, Digit
Strip=FALSE
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallSetupRequest:
   Calling Number=4178884900(TON=National, NPI=ISDN, Screening=Network,
Presentation=Allowed),
   Called Number=2605893584(TON=National, NPI=ISDN),
   Redirect Number=, Display Info=
   Account Number=, Final Destination Flag=TRUE,
   Guid=A1DFB159-8B79-11DA-98FA-001562952430, Outgoing Dial-peer=6
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=4178884900
   cisco-anitype=2
   cisco-aniplan=1
   cisco-anipi=0
   cisco-anisi=3
   dest=2605893584
   cisco-desttype=2
   cisco-destplan=1
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=-1
   cisco-rdnplan=-1
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x46F9A2F4, Interface Type=1, Destination=, Mode=0x0,
   Call Params(Calling Number=4178884900(TON=National, NPI=ISDN,
Screening=Network, Presentation=Allowed),
   Called Number=2605893584(TON=National, NPI=ISDN), Calling
Translated=FALSE,
   Subsriber Type Str=RegularLine, FinalDestinationFlag=TRUE, Outgoing
Dial-peer=6, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=,
tg_label_flag=0, Application Call Id=)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=1, FlowMode=1
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/ccCallSetContext:
   Context=0x47C58470
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=6
Jan 23 14:02:28:
//17987/A1DFB15998FA/CCAPI/cc_api_set_called_ccm_detected:
   CallInfo(called ccm detected=TRUE ccmVersion 1)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_proceeding:
   Interface=0x45A18284, Progress Indication=NULL(0)
Jan 23 14:02:28:
//17987/A1DFB15998FA/CCAPI/cc_api_set_called_ccm_detected:
   CallInfo(called ccm detected=TRUE ccmVersion 1)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_set_delay_xport:
   CallInfo(delay xport=TRUE)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_alert:
   Interface=0x45A18284, Progress Indication=NULL(0), Signal
Indication=SIGNAL RINGBACK(1)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_alert:
   Call Entry(Retry Count=0, Responsed=TRUE)
Jan 23 14:02:28:
//17987/A1DFB15998FA/CCAPI/cc_api_set_called_ccm_detected:
   CallInfo(called ccm detected=TRUE ccmVersion 1)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_notify:
   Data Bitmask=0x7, Interface=0x45A18284, Call Id=17987
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallAlert:
   Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallAlert:
   Call Entry(Responsed=TRUE, AlertSent=TRUE)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallNotify:
   Data Bitmask=0x7, Call Id=17986
Jan 23 14:02:28:
//17987/A1DFB15998FA/CCAPI/cc_api_set_called_ccm_detected:
   CallInfo(called ccm detected=TRUE ccmVersion 1)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_notify:
   Data Bitmask=0x7, Interface=0x45A18284, Call Id=17987
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallNotify:
   Data Bitmask=0x7, Call Id=17986
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_connected:
   Interface=0x45A18284, Data Bitmask=0x1, Progress Indication=NULL(0),
   Connection Handle=0
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_call_connected:
   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=17986
Jan 23 14:02:28: //17986/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   (confID=0x45A1350C, callID1=0x4642, callID2=0x4643, tag=0x0)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccConferenceCreate:
   Conference Id=0x45A1350C, Call Id1=17986, Call Id2=17987, Tag=0x0
Jan 23 14:02:28: //17986/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x227D, Source Interface=0x4792C24C, Source Call
Id=17986,
   Destination Call Id=17987, Disposition=0x0, Tag=0xFFFFFFFF
Jan 23 14:02:28: //17987/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

Jan 23 14:02:28: cc_api_get_xcode_stream : 4160
Jan 23 14:02:28: //17987/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x227D, Source Interface=0x46F9A2F4, Source Call
Id=17987,
   Destination Call Id=17986, Disposition=0x0, Tag=0x0
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_generic_bridge_done:
   Conference Id=0x227D, Source Interface=0x46F9A2F4, Source Call
Id=17987,
   Destination Call Id=17986, Disposition=0x0, Tag=0x0
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x227D, Destination Call Id=17987)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x227D, Destination Call Id=17986)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_api_caps_ind:
   Destination Interface=0x46F9A2F4, Destination Call Id=17987, Source
Call Id=17986,
   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,
   Modem=0x2, Codec Bytes=20, Signal Type=3)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=250(ms), Fax Nom=300(ms))
Jan 23 14:02:28:
//17986/A1DFB15998FA/CCAPI/cc_process_notify_bridge_done:
   Conference Id=0x227D, Call Id1=17986, Call Id2=17987
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_caps_ind:
   Destination Interface=0x4792C24C, Destination Call Id=17986, Source
Call Id=17987,
   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x1,
   Modem=0x0, Codec Bytes=160, Signal Type=2)
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=250(ms), Fax Nom=300(ms))
Jan 23 14:02:28: //17987/A1DFB15998FA/CCAPI/cc_api_caps_ack:
   Destination Interface=0x4792C24C, Destination Call Id=17986, Source
Call Id=17987,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9064)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_api_caps_ack:
   Destination Interface=0x46F9A2F4, Destination Call Id=17987, Source
Call Id=17986,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9064)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallConnect:
   Progress Indication=NULL(0), Data Bitmask=0x1
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/ccCallConnect:
   Call Entry(Connected=TRUE, Responsed=TRUE)
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_api_voice_mode_event:
   Call Id=17986
Jan 23 14:02:28: //17986/A1DFB15998FA/CCAPI/cc_api_voice_mode_event:
   Call Entry(Context=0x47C4A7F0)
Jan 23 14:02:28: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now
connected to 4178884900 N/A
Jan 23 14:02:31: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0
disconnected from 4178884900 , call lasted 3 seconds
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/cc_api_call_disconnected:
   Cause Value=127, Interface=0x4792C24C, Call Id=17986
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=127, Retry Count=0)
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/ccConferenceDestroy:
   Conference Id=0x227D, Tag=0x0
Jan 23 14:02:31: //17986/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x227D, Source Interface=0x4792C24C, Source Call
Id=17986,
   Destination Call Id=17987, Disposition=0x0, Tag=0x0
Jan 23 14:02:31: //17987/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x227D, Source Interface=0x46F9A2F4, Source Call
Id=17987,
   Destination Call Id=17986, Disposition=0x0, Tag=0x0
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/cc_generic_bridge_done:
   Conference Id=0x227D, Source Interface=0x46F9A2F4, Source Call
Id=17987,
   Destination Call Id=17986, Disposition=0x0, Tag=0x0
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/ccCallDisconnect:
   Cause Value=127, Tag=0x0, Call Entry(Previous Disconnect Cause=0,
Disconnect Cause=127)
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/ccCallDisconnect:
   Cause Value=127, Call Entry(Responsed=TRUE, Cause Value=127)
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Jan 23 14:02:31: //17987/A1DFB15998FA/CCAPI/ccCallDisconnect:
   Cause Value=127, Tag=0x0, Call Entry(Previous Disconnect Cause=0,
Disconnect Cause=0)
Jan 23 14:02:31: //17987/A1DFB15998FA/CCAPI/ccCallDisconnect:
   Cause Value=127, Call Entry(Responsed=TRUE, Cause Value=127)
Jan 23 14:02:31: //17987/A1DFB15998FA/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Jan 23 14:02:31: //17987/A1DFB15998FA/CCAPI/cc_api_event_indication:
   Event=141, Call Id=17987
Jan 23 14:02:31: //17987/A1DFB15998FA/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x4792C24C, Tag=0x0, Call Id=17986,
   Call Entry(Disconnect Cause=127, Voice Class Cause Code=0, Retry
Count=0)
Jan 23 14:02:31: //17986/A1DFB15998FA/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Jan 23 14:02:33: //17987/A1DFB15998FA/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x45A18284, Tag=0x0, Call Id=17987,
   Call Entry(Disconnect Cause=127, Voice Class Cause Code=0, Retry
Count=0)
Jan 23 14:02:33: //17987/A1DFB15998FA/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent

debug isdn q931
debug isdn q931 is              ON.

Jan 23 14:03:02: ISDN Se0/1/0:23 Q931: RX <- SETUP pd = 8  callref =
0x01F6
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98381
                Exclusive, Channel 1
        Progress Ind i = 0x8283 - Origination address is non-ISDN
        Calling Party Number i = 0x2183, '4178884900'
                Plan:ISDN, Type:National
        Called Party Number i = 0xA1, '2605893584'
                Plan:ISDN, Type:National
Jan 23 14:03:02: ISDN Se0/1/0:23 Q931: TX -> CALL_PROC pd = 8  callref =
0x81F6
        Channel ID i = 0xA98381
                Exclusive, Channel 1
Jan 23 14:03:02: ISDN Se0/1/0:23 Q931: TX -> ALERTING pd = 8  callref =
0x81F6
Jan 23 14:03:02: ISDN Se0/1/0:23 Q931: TX -> CONNECT pd = 8  callref =
0x81F6
Jan 23 14:03:02: ISDN Se0/1/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref
= 0x01F6
Jan 23 14:03:02: %ISDN-6-CONNECT: Interface Serial0/1/0:0 is now
connected to 4178884900 N/A
Jan 23 14:03:06: ISDN Se0/1/0:23 Q931: RX <- DISCONNECT pd = 8  callref
= 0x01F6
        Cause i = 0x8AFF - Interworking error; unspecified
Jan 23 14:03:06: %ISDN-6-DISCONNECT: Interface Serial0/1/0:0
disconnected from 4178884900 , call lasted 3 seconds
Jan 23 14:03:06: ISDN Se0/1/0:23 Q931: TX -> RELEASE pd = 8  callref =
0x81F6
Jan 23 14:03:06: ISDN Se0/1/0:23 Q931: RX <- RELEASE_COMP pd = 8
callref = 0x01F6

Thanks,

Bill Riley

briley at jackhenry.com

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