[cisco-voip] Incoming call to a group of attendant console does not get any ringback tone ?

[Lasse Kim Christiansen]

It does not seem to be a MOH issue. Since the first call goes through  
to the operator. The next call us put in queue and gets the ringback  
while the third caller is put in queue but gets absolutely nothing ?  
(Is still in the queue though).

We've tried both dialing the pilot point internally and through the  
gateway and the situation is exactly the same !

Lasse,

On 25/01/2006, at 22.03, pnowicki at neo.rr.com wrote:

> Is it possible that the system is trying to send MoH to the user(in
> queue), but there is none specified/unavailable codec or the MoH is
> not making it to the gateway/phone?
>
> Not sure if that is the issue or not..
>
> Also, does it matter if you dial from an IP phone vs. through a
> gateway?
>
> ----- Original Message -----
> From: Lasse Kim Christiansen <lassekim at gmail.com>
> Date: Wednesday, January 25, 2006 1:28 pm
> Subject: Re: [cisco-voip] Incoming call to a group of attendant
> console does not get any ringback tone ?
>
>> The hunt group for the pilot point (using acconfig) is set for
>> "enable queueing", longest idle, queue size of 32 ! If that's what
>>
>> you mean ?
>>
>> Lasse,
>>
>>
>>
>> On 25/01/2006, at 19.13, pnowicki at neo.rr.com wrote:
>>
>>> are you queuing the third call? how is your routing setup in your
>>> Attendant Console Hunt Group?
>>>
>>> ----- Original Message -----
>>> From: Lasse Kim Christiansen <lassekim at gmail.com>
>>> Date: Wednesday, January 25, 2006 1:06 pm
>>> Subject: [cisco-voip] Incoming call to a group of attendant console
>>> does not get any ringback tone ?
>>>
>>>>>>
>>>>>> I have the weirdest situation.
>>>>>>
>>>>>> I have a group of Attendant Consoles serving all incoming calls.
>>>>>>
>>>>>> When i only have a single AC logged in everything works. But
>>>> when
>>>>>> i have more than a single AC logged in then the first incoming
>>>>>> call works, second call gets a normal ringback tones while
>>>> waiting
>>>>>> for the second AC to take the call. A third caller does not get
>>>>
>>>>>> any waiting indication at all. No ringback and nothing at all ??
>>>>>>
>>>>>> I tried the "usual" deleted the pilot point and group, and
>>>> redid
>>>>>> it. Without it changing the situation at all.
>>>>>>
>>>>>> Have anyone seen anything similar ? or have a clue as to what
>>>>>> might be wrong ?
>>>>>>
>>>>>> Thanks in advance,
>>>>>>
>>>>>> Lasse K. Christiansen
>>>>>
>>>>
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>>>>
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>>>
>>
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