[cisco-voip] Attendant Console install blues

[Ortiz, Carlos]

Any general numbers available on how many Consoles can be attached to a
server/cluster?  Or does this just have a weight assigned like the
phones?

 

Carlos

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bell, Joe
Sent: Monday, January 23, 2006 4:41 PM
To: Tim Reimers; Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues

 

The only caveat I would add is the ac user password can be changed from
the default of 12345.  To do this, you need to edit a text file located
in \Program Files\Cisco\CallManagerAttendant\etc.  The text file your
looking for is ACServer.properties.  If you open that up with notepad,
you will see the jtapi ac user account and a hash for the password.  To
change the password, you need a hash, which can be created, by running
from the command line, acenc.exe (found in  \Program
Files\Cisco\CallManagerAttendant\bin).  You run that exe from the
command line with a password right after that.  The exe spits out a hash
of your word.  Enter that hash in the ACServer.properties text file,
then change the ac user password in the CCM user database and walla, a
secured ac user is born.

 

One last trivial point, notice on the bottom of that ACServer.properties
text file is a circular hunt group entry.  Enter the NAME of the hunt
group you want to be circular and walla, you now have a circular hunt
group in 3.3(x).

 

 

Joe

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Monday, January 23, 2006 12:26 PM
To: Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues

 

 

 

 

Installing the plugin is

 

http://your-callmanager/ccmAdmin/install.asp

That should list the Attendant Console plugin on your CCM for local
install.

 

I saved mine to a network share so I didn't have to log into the CCM
again and again from each workstation.

 

Be sure that the phone has a user set up in Global Directory (CCM menu,
User>>Add User)

The user must be associated to the phone, and have CTI rights (checkbox)

 

The user logs into Attendant Console with their own username/password
combo 

the 'AC' user is what controls the lines from the CCM to inform the user
as to status of others lines etc...

 

It's reasonably straightforward-- making sure that the 'ac' user is
associated with all the phones you want to use Attendant Console with is
the key thing.

I didn't 'get' the part about the 'ac' user at first-- tried to make up
my own name for that user, etc- -- HAVE to use it the way Cisco says in
the below doc.

 

This is the directions for configuring Attendant Console-

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administra
tion_guide_chapter09186a00801ecf89.html

 

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tennisman
Sent: Sunday, January 22, 2006 10:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant Console install blues

Does anyone know the exact steps(beyond saying that it's a plugin) or a
url to install CallManager 4.1's Attendant Console 1.3 on a Windows XP
machine? 
-Tennisman 

________________________________

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system. 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060125/77a407fd/attachment-0001.html