[cisco-voip] Attendant Console install blues

[Philip Walenta]

I want to say it was like 96 clusterwide as of about 2 years ago.


  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ortiz, Carlos
Sent: Wednesday, January 25, 2006 4:58 PM
To: Bell, Joe; Tim Reimers; Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues



Any general numbers available on how many Consoles can be attached to a
server/cluster?  Or does this just have a weight assigned like the phones?

 

Carlos

 


  _____  


From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bell, Joe
Sent: Monday, January 23, 2006 4:41 PM
To: Tim Reimers; Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues

 

The only caveat I would add is the ac user password can be changed from the
default of 12345.  To do this, you need to edit a text file located in
\Program Files\Cisco\CallManagerAttendant\etc.  The text file your looking
for is ACServer.properties.  If you open that up with notepad, you will see
the jtapi ac user account and a hash for the password.  To change the
password, you need a hash, which can be created, by running from the command
line, acenc.exe (found in  \Program Files\Cisco\CallManagerAttendant\bin).
You run that exe from the command line with a password right after that.
The exe spits out a hash of your word.  Enter that hash in the
ACServer.properties text file, then change the ac user password in the CCM
user database and walla, a secured ac user is born.

 

One last trivial point, notice on the bottom of that ACServer.properties
text file is a circular hunt group entry.  Enter the NAME of the hunt group
you want to be circular and walla, you now have a circular hunt group in
3.3(x).

 

 

Joe

 


  _____  


From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Monday, January 23, 2006 12:26 PM
To: Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues

 

 

 

 

Installing the plugin is

 

http://your-callmanager/ccmAdmin/install.asp

That should list the Attendant Console plugin on your CCM for local install.

 

I saved mine to a network share so I didn't have to log into the CCM again
and again from each workstation.

 

Be sure that the phone has a user set up in Global Directory (CCM menu,
User>>Add User)

The user must be associated to the phone, and have CTI rights (checkbox)

 

The user logs into Attendant Console with their own username/password combo 

the 'AC' user is what controls the lines from the CCM to inform the user as
to status of others lines etc...

 

It's reasonably straightforward-- making sure that the 'ac' user is
associated with all the phones you want to use Attendant Console with is the
key thing.

I didn't 'get' the part about the 'ac' user at first-- tried to make up my
own name for that user, etc- -- HAVE to use it the way Cisco says in the
below doc.

 

This is the directions for configuring Attendant Console-

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration
_guide_chapter09186a00801ecf89.html

 

 

 


  _____  


From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tennisman
Sent: Sunday, January 22, 2006 10:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant Console install blues

Does anyone know the exact steps(beyond saying that it's a plugin) or a url
to install CallManager 4.1's Attendant Console 1.3 on a Windows XP machine? 
-Tennisman 


  _____  


This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and confidential.
If the reader of the message is not the intended recipient or an authorized
representative of the intended recipient, you are hereby notified that any
dissemination of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by e-mail
and delete the message and any attachments from your system. 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060125/3e5e4083/attachment.html