[cisco-voip] Attendant Console install blues

[Ortiz, Carlos]

Ok, I need to add about 6-7 for one location, so that should be ok.....

 

Thanks....

 

________________________________

From: Philip Walenta [mailto:pwalenta at wi.rr.com] 
Sent: Wednesday, January 25, 2006 6:05 PM
To: Ortiz, Carlos; 'Bell, Joe'; 'Tim Reimers'; 'Tennisman'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues

 

I want to say it was like 96 clusterwide as of about 2 years ago.

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ortiz, Carlos
	Sent: Wednesday, January 25, 2006 4:58 PM
	To: Bell, Joe; Tim Reimers; Tennisman
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Attendant Console install blues

	Any general numbers available on how many Consoles can be
attached to a server/cluster?  Or does this just have a weight assigned
like the phones?

	 

	Carlos

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bell, Joe
	Sent: Monday, January 23, 2006 4:41 PM
	To: Tim Reimers; Tennisman
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Attendant Console install blues

	 

	The only caveat I would add is the ac user password can be
changed from the default of 12345.  To do this, you need to edit a text
file located in \Program Files\Cisco\CallManagerAttendant\etc.  The text
file your looking for is ACServer.properties.  If you open that up with
notepad, you will see the jtapi ac user account and a hash for the
password.  To change the password, you need a hash, which can be
created, by running from the command line, acenc.exe (found in  \Program
Files\Cisco\CallManagerAttendant\bin).  You run that exe from the
command line with a password right after that.  The exe spits out a hash
of your word.  Enter that hash in the ACServer.properties text file,
then change the ac user password in the CCM user database and walla, a
secured ac user is born.

	 

	One last trivial point, notice on the bottom of that
ACServer.properties text file is a circular hunt group entry.  Enter the
NAME of the hunt group you want to be circular and walla, you now have a
circular hunt group in 3.3(x).

	 

	 

	Joe

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
	Sent: Monday, January 23, 2006 12:26 PM
	To: Tennisman
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Attendant Console install blues

	 

	 

	 

	 

	Installing the plugin is

	 

	http://your-callmanager/ccmAdmin/install.asp

	That should list the Attendant Console plugin on your CCM for
local install.

	 

	I saved mine to a network share so I didn't have to log into the
CCM again and again from each workstation.

	 

	Be sure that the phone has a user set up in Global Directory
(CCM menu, User>>Add User)

	The user must be associated to the phone, and have CTI rights
(checkbox)

	 

	The user logs into Attendant Console with their own
username/password combo 

	the 'AC' user is what controls the lines from the CCM to inform
the user as to status of others lines etc...

	 

	It's reasonably straightforward-- making sure that the 'ac' user
is associated with all the phones you want to use Attendant Console with
is the key thing.

	I didn't 'get' the part about the 'ac' user at first-- tried to
make up my own name for that user, etc- -- HAVE to use it the way Cisco
says in the below doc.

	 

	This is the directions for configuring Attendant Console-

	
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administra
tion_guide_chapter09186a00801ecf89.html

	 

	 

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tennisman
	Sent: Sunday, January 22, 2006 10:21 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Attendant Console install blues

	Does anyone know the exact steps(beyond saying that it's a
plugin) or a url to install CallManager 4.1's Attendant Console 1.3 on a
Windows XP machine? 
	-Tennisman 

	
________________________________


	This message and any attachments are intended only for the use
of the addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system. 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060125/f24975f2/attachment-0001.html