[cisco-voip] Attendant Console install blues

[Craig M Staffin]

currently on CCM 4.1 it is 96 for the entire cluster


Thanks,
__________________________
Craig Staffin
Network Analyst
Global Network and Telecomunnications
Rockwell Automation
cmstaffin at ra.rockwell.com
(414) 382-2309






"Ortiz, Carlos" <CORTIZ at broward.org>
Sent by: cisco-voip-bounces at puck.nether.net
01/25/2006 05:06 PM

 
        To:     "Philip Walenta" <pwalenta at wi.rr.com>, "Bell, Joe" <Joe_Bell at adp.com>, 
"Tim Reimers" <tim.reimers at asheville.k12.nc.us>, "Tennisman" 
<nkhwaja at gmail.com>
        cc:     cisco-voip at puck.nether.net
        Subject:        RE: [cisco-voip] Attendant Console install blues


Ok, I need to add about 6-7 for one location, so that should be ok?..
 
Thanks?.
 

From: Philip Walenta [mailto:pwalenta at wi.rr.com] 
Sent: Wednesday, January 25, 2006 6:05 PM
To: Ortiz, Carlos; 'Bell, Joe'; 'Tim Reimers'; 'Tennisman'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues
 
I want to say it was like 96 clusterwide as of about 2 years ago.
 

From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ortiz, Carlos
Sent: Wednesday, January 25, 2006 4:58 PM
To: Bell, Joe; Tim Reimers; Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues
Any general numbers available on how many Consoles can be attached to a 
server/cluster?  Or does this just have a weight assigned like the phones?
 
Carlos
 

From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bell, Joe
Sent: Monday, January 23, 2006 4:41 PM
To: Tim Reimers; Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues
 
The only caveat I would add is the ac user password can be changed from 
the default of 12345.  To do this, you need to edit a text file located in 
\Program Files\Cisco\CallManagerAttendant\etc.  The text file your looking 
for is ACServer.properties.  If you open that up with notepad, you will 
see the jtapi ac user account and a hash for the password.  To change the 
password, you need a hash, which can be created, by running from the 
command line, acenc.exe (found in  \Program 
Files\Cisco\CallManagerAttendant\bin).  You run that exe from the command 
line with a password right after that.  The exe spits out a hash of your 
word.  Enter that hash in the ACServer.properties text file, then change 
the ac user password in the CCM user database and walla, a secured ac user 
is born.
 
One last trivial point, notice on the bottom of that ACServer.properties 
text file is a circular hunt group entry.  Enter the NAME of the hunt 
group you want to be circular and walla, you now have a circular hunt 
group in 3.3(x).
 
 
Joe
 

From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Monday, January 23, 2006 12:26 PM
To: Tennisman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues
 
 
 
 
Installing the plugin is
 
http://your-callmanager/ccmAdmin/install.asp
That should list the Attendant Console plugin on your CCM for local 
install.
 
I saved mine to a network share so I didn't have to log into the CCM again 
and again from each workstation.
 
Be sure that the phone has a user set up in Global Directory (CCM menu, 
User>>Add User)
The user must be associated to the phone, and have CTI rights (checkbox)
 
The user logs into Attendant Console with their own username/password 
combo 
the 'AC' user is what controls the lines from the CCM to inform the user 
as to status of others lines etc...
 
It's reasonably straightforward-- making sure that the 'ac' user is 
associated with all the phones you want to use Attendant Console with is 
the key thing.
I didn't 'get' the part about the 'ac' user at first-- tried to make up my 
own name for that user, etc- -- HAVE to use it the way Cisco says in the 
below doc.
 
This is the directions for configuring Attendant Console-
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ecf89.html
 
 
 

From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tennisman
Sent: Sunday, January 22, 2006 10:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Attendant Console install blues
Does anyone know the exact steps(beyond saying that it's a plugin) or a 
url to install CallManager 4.1's Attendant Console 1.3 on a Windows XP 
machine? 
-Tennisman 

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