[cisco-voip] CTI Event log error on CCMSysUser

[Ryan Ratliff]

CCMSysUser is used by EM.

Check out the registry entry HKLM\Software\Cisco Systems, Inc. 
\DirectoryConfiguration\Appusers\CCMSysUser\

There will be a Password (used by AD) and DCDPassword (or something  
similar).  Use passwordutils to encrypt 12345 and make sure that's  
what is in the registry.

-Ryan

On Jan 26, 2006, at 2:19 PM, Erick Bergquist wrote:

Able to login with the user on CCMUser with default
password, 12345

--- Erick Bergquist <erickbe at yahoo.com> wrote:

>
> They do not have AD plugin installed (wasn't there)
> and was told they we're not. What is interesting
> though is I can't pull up the CCMSysUser in User ->
> Global Directory. I can only see it in DC Directory
> admin tool. In there it shows as "CCM SysUser" with
> a
> space on the front page but if you pull up the
> properties all the OU values equal CCMSysUser
> without
> space.
>
> How can I find out what is logging in with this, it
> is
> just a pub/sub and unity with no IPCC, etc and all
> extra services are disabled for most part.
>
> --- Ryan Ratliff <rratliff at cisco.com> wrote:
>
>> Also check to make sure the account hasn't been
>> locked in AD (if you
>> are using AD).
>>
>> -Ryan
>>
>> On Jan 26, 2006, at 1:40 PM, Wes Sisk wrote:
>>
>> CTIERR_DIRECTORY_LOGIN_FAILED =
>
>> 0x8CCC0060;
>>
>> did you test the username and password with
>> https://server/ccmuser  ?
>>
>> /Wes
>>
>> Erick Bergquist wrote:
>>> Getting this on both servers in cluster every 5
>>> seconds.
>>> I have looked at everything and can't find out
>> what is
>>> trying to use this to correct the issue.
>>>
>>> Event Type:	Error
>>> Event Source:	Cisco CTIManager
>>> Event Category:	None
>>> Event ID:	3
>>> Date:		1/26/2006
>>> Time:		11:43:06 AM
>>> User:		N/A
>>> Computer:	PUB
>>> Description:
>>> Error: kCtiProviderOpenFailure - CTI application
>>> failed to open
>>> provider
>>>   CTIconnectionId: 2539
>>>   Login User Id: CCMSysUser
>>>   Reason code.: -1932787616
>>>   IPAddress:
>>>   App ID: Cisco CTIManager
>>>   Cluster ID: StandAloneCluster
>>>   Node ID: 172.16.1.2
>>> Explanation: Application is unable to open
>> provider.
>>> Recommended Action: Check the reason code and
>> correct
>>> the problem.
>>> Restart CTIManager if problem persists..
>>>
>>>
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