[cisco-voip] CTI Event log error on CCMSysUser

[Ryan Ratliff]

You'll need to restart Tomcat and maybe CTI.

-Ryan

On Jan 26, 2006, at 2:39 PM, Erick Bergquist wrote:

Ryan,  Thanks. If they are different ... and we change
registry to match do we need to restart CCM or
Extended services, reboot server?

--- Ryan Ratliff <rratliff at cisco.com> wrote:

> CCMSysUser is used by EM.
>
> Check out the registry entry HKLM\Software\Cisco
> Systems, Inc.
> \DirectoryConfiguration\Appusers\CCMSysUser\
>
> There will be a Password (used by AD) and
> DCDPassword (or something
> similar).  Use passwordutils to encrypt 12345 and
> make sure that's
> what is in the registry.
>
> -Ryan
>
> On Jan 26, 2006, at 2:19 PM, Erick Bergquist wrote:
>
> Able to login with the user on CCMUser with default
> password, 12345
>
> --- Erick Bergquist <erickbe at yahoo.com> wrote:
>
>>
>> They do not have AD plugin installed (wasn't
> there)
>> and was told they we're not. What is interesting
>> though is I can't pull up the CCMSysUser in User
> ->
>> Global Directory. I can only see it in DC
> Directory
>> admin tool. In there it shows as "CCM SysUser"
> with
>> a
>> space on the front page but if you pull up the
>> properties all the OU values equal CCMSysUser
>> without
>> space.
>>
>> How can I find out what is logging in with this,
> it
>> is
>> just a pub/sub and unity with no IPCC, etc and all
>> extra services are disabled for most part.
>>
>> --- Ryan Ratliff <rratliff at cisco.com> wrote:
>>
>>> Also check to make sure the account hasn't been
>>> locked in AD (if you
>>> are using AD).
>>>
>>> -Ryan
>>>
>>> On Jan 26, 2006, at 1:40 PM, Wes Sisk wrote:
>>>
>>> CTIERR_DIRECTORY_LOGIN_FAILED =
>>
>>> 0x8CCC0060;
>>>
>>> did you test the username and password with
>>> https://server/ccmuser  ?
>>>
>>> /Wes
>>>
>>> Erick Bergquist wrote:
>>>> Getting this on both servers in cluster every 5
>>>> seconds.
>>>> I have looked at everything and can't find out
>>> what is
>>>> trying to use this to correct the issue.
>>>>
>>>> Event Type:	Error
>>>> Event Source:	Cisco CTIManager
>>>> Event Category:	None
>>>> Event ID:	3
>>>> Date:		1/26/2006
>>>> Time:		11:43:06 AM
>>>> User:		N/A
>>>> Computer:	PUB
>>>> Description:
>>>> Error: kCtiProviderOpenFailure - CTI application
>>>> failed to open
>>>> provider
>>>>   CTIconnectionId: 2539
>>>>   Login User Id: CCMSysUser
>>>>   Reason code.: -1932787616
>>>>   IPAddress:
>>>>   App ID: Cisco CTIManager
>>>>   Cluster ID: StandAloneCluster
>>>>   Node ID: 172.16.1.2
>>>> Explanation: Application is unable to open
>>> provider.
>>>> Recommended Action: Check the reason code and
>>> correct
>>>> the problem.
>>>> Restart CTIManager if problem persists..
>>>>
>>>>
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