[cisco-voip] CallManager 4.2 AAR

[Kris Seraphine]

I've recently deployed CCM 4.2 for a customer and noticed some changes in
the AAR feature that don't entirely make sense to me.  I'm hoping someone
can explain them to me.

For instance, you can now set the AAR Group at the device pool, device and
line level   I expected this to work similar to MOH resource selections
where line settings over ride device and device pool settings only if they
are set but it doesn't seem to work that way.  In my testing if you leave
the group set to <none> on the line, AAR is not invoked for calls to that
extension regardless of the device pool or device setting.  Is this working
as designed?

In 4.1 if a line has call forward all set to voicemail and I call it from
another location (and AAR is invoked) my call is rerouted to the external
mask of the line and forwarded from there.  With this version under the same
scenario my call is rerouted directly to the voicemail external mask.  This
results in the call being delivered to Unity as a direct call and it won't
be routed to the intended greeting.  It looks like the rdnis information is
supposed to be included in the direct call but if I'm calling from a site
without a PRI that won't do me any good.  Is there a way to revert back to
the old functionality?

Any clarifications would be appreciated.

-- 
kms
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