[cisco-voip] Incompatible destination

[Nick Kassel]

I have a rather odd issue with a couple of phones, they are unable to
dial certain numbers and the debug says Incompatible destination after
it appears to timeout, this is only happening on these two phones and
they are setup with exactly the same CSS and using the same gateway as
the other phones in the office who can dial the number fine.

I have tried deleting the phone and re adding it to the CCM, setting it
back up again and this appeared to resolve the issue but it has now re
appeared.

Anyone come across anything like this before?

 

 

The debugs of the failed call and from a working phone are as follows

 

Debug 1 from one of the phones who's call fails

 

London_PRI1#

*May  3 07:47:53.478: ISDN Se0/0/0:15 Q931: Applying typeplan for
sw-type 0x12 is 0x0 0x0, Calling num 6424

*May  3 07:47:53.478: ISDN Se0/0/0:15 Q931: Applying typeplan for
sw-type 0x12 is 0x0 0x0, Called num 73908587

*May  3 07:47:53.482: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref
= 0x04AC

        Bearer Capability i = 0x8890A3

                Standard = CCITT

                Transfer Capability = Unrestricted Digital

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

        Calling Party Number i = 0x0081, '6424'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '73908587'

                Plan:Unknown, Type:Unknown

*May  3 07:47:53.642: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8
callref = 0x84AC

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

*May  3 07:47:54.590: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8
callref = 0x84AC

        Cause i = 0x84D8 - Incompatible destination

*May  3 07:47:54.594: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8
callref = 0x04AC

*May  3 07:47:54.638: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8
callref = 0x84AC

 

 

Debug 2 from a working phone

 

*May  3 07:49:00.202: ISDN Se0/0/0:15 Q931: Applying typeplan for
sw-type 0x12 is 0x0 0x0, Calling num 6515

*May  3 07:49:00.202: ISDN Se0/0/0:15 Q931: Applying typeplan for
sw-type 0x12 is 0x0 0x0, Called num 73908587

*May  3 07:49:00.202: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref
= 0x04AD

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

        Calling Party Number i = 0x0081, '6515'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '73908587'

                Plan:Unknown, Type:Unknown

*May  3 07:49:00.338: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8
callref = 0x84AD

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

*May  3 07:49:01.338: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8
callref = 0x84AD

*May  3 07:49:05.090: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8
callref = 0x84AD

*May  3 07:49:05.094: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8
callref = 0x04AD

*May  3 07:49:05.790: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8
callref = 0x04AD

        Cause i = 0x8090 - Normal call clearing

*May  3 07:49:06.090: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8
callref = 0x84AD

*May  3 07:49:06.090: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8
callref = 0x04AD

 

 

 

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