[cisco-voip] network vs user hold

[Lelio Fulgenzi]

Just so I understand network vs. user hold, is user hold when I actually press the hold button or are there other scenarios, like when I press transfer or answer a callwaiting call, etc? What would be an example of a network hold? I'm guessing when you call Unity autoattendant and it begins the transfer process?

When would someone want a different user hold vs network hold?

As for multi-cast vs uni-cast, I'm guessing if the source is a WAV file, uni-cast will start playing the way file from the beginning each time? and multi-cast will simply start playing at whereever the current position is?

I know you guys know this stuff! ;)

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Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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