[cisco-voip] iDivert softkey issue

[Erick Bergquist]

Still have some phones doing this. Have changed VM profile to something else, and back and no change. Going through the traces from time (need a better set) I see the soft key hit once and the call diverted to VM in traces then after it goes to VM it is getting a unexpected APDU error of some sort in the trace file. User had hit softkey multiple times though. I need to work to get a better set of traces though as I am seeing that for other calls so may not be related. 

Erick

----- Original Message ----
From: Lelio Fulgenzi <lelio at uoguelph.ca>
To: Erick Bergquist <erickbe at yahoo.com>; ciscovoip <cisco-voip at puck.nether.net>
Sent: Sunday, November 5, 2006 10:17:05 PM
Subject: Re: [cisco-voip] iDivert softkey issue



 
 


When you phone that extension directly, does it go to 
voicemail? If not, you might find this helps. Every once and a while we have a 
problem where a users voice mail trigger does not kick in. It simply rings and 
rings and rings, etc. Everything looks good, a reset doesn't fix it, an 
unplug/pug doesn't fix it, etc. We found that by changing the voicemail profile 
to 'no voicemail', saving, reseting and then changing the voicemail profile back 
to where it was, saving, reseting - it fixed the problem. 

 

 

--------------------------------------------------------------------------------
Lelio 
Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario 
N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX 
(JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

"I can eat fifty eggs." "Nobody can eat fifty eggs."


  ----- Original Message ----- 

  From: 
  Erick Bergquist 
  

  To: ciscovoip 

  Sent: Saturday, November 04, 2006 11:00 
  PM

  Subject: [cisco-voip] iDivert softkey 
  issue

  

Anyone ever see issue where the IDivert softkey did not do 
  anything (phone just keeps ringing) in CCM 4.0(2a) with 7.2.4 phoneload on a 
  7940?  Rebooting the phone did not get it working, updating the phone in 
  CCM did not have any effect.  Had to completely delete the phone from CCM 
  and re-add it back in and now IDivert is working again.  Have done some 
  bug searches and release notes to try to find a bug but not seeing anything. 
  

Thanks, 
  Erick






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