[cisco-voip] IPCC Script - Trying to transfer to unity mailbox?

[Tech Guy]

So i took a look at the AA script and sure enough it was basically what I
had done.  Seems the problem was I tried using "*5199" rather then just
"5199" thinking that since if I dial *5199 from my phone that gets me
straight to voicemail for that extension.  So, I removed the * and it did
ring the extension.  So it looks like you can't use * in the value of the
variable.  Which means I have to make a new voicemail box that is setup with
the CFA as you said.

Makes things a little messier for me, but at least I know its doable now and
that I was not far off in my attempt.



On 11/8/06, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> The default AA script should be enough to base yours off of.
>
> When you do the redirect just send it to a number that is CFA into vm
> and that should get it to work.   If you are having issues give the
> reactive debugging a try.  It's very useful for stepping through a
> script.
>
> -Ryan
>
> On Nov 8, 2006, at 4:35 PM, Tech Guy wrote:
>
> So I am working on this IPCC script and I am having no luck getting a
> call to transfer to unity voice mail box.  I suspect I need to
> clarfiy this a little.
>
> So user calls ext. which is tied to a jtapi application trigger.  You
> hear the main menu and it has options 1 - 4 available to select.
> Select option 1 and you get put in the queue.  While in the queue you
> here a greeting every 60 seconds "thank you for holding, call is
> important.. blah blah.. if you would like to leave a message press 0"
>
> Pressing 0 would ideally dump into a unity voicemail box.  For now it
> just beeps 4 times and then the message starts again.
>
> Does anyone have a script that works that I can use as an example for
> dumping a call to a unity voice mailbox?
>
> I thought it would be a call redirect pointed to a string variable
> with a value of the extension.  Apparently though its not that simple.
>
> Any help would be appreciated.
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