[cisco-voip] IPCC Script - Trying to transfer to unity mailbox?

[Ed Leatherman]

I'm assuming you have Unity for this, but here's something to try also. Lots
of ways to do what you want I think.

Assign an extension that IPCC can call to a hunt pilot. Point the pilot to
your Unity hunt group, then make a call routing rule in Unity to drop any
direct calls to that number into the greeting for the mailbox you want to
hit. This is what we do, if we need to send to a mailbox from IPCC. I like
it better than having a phone or a CTI forwarded to voicemail.

Or barring that, just make the number you are CFA'ing into unity an
alternate extension of the mailbox you originally wanted the calls to go to.
I think that would work also.

On 11/8/06, Tech Guy <techguy at gmail.com> wrote:
>
> So i took a look at the AA script and sure enough it was basically what I
> had done.  Seems the problem was I tried using "*5199" rather then just
> "5199" thinking that since if I dial *5199 from my phone that gets me
> straight to voicemail for that extension.  So, I removed the * and it did
> ring the extension.  So it looks like you can't use * in the value of the
> variable.  Which means I have to make a new voicemail box that is setup with
> the CFA as you said.
>
> Makes things a little messier for me, but at least I know its doable now
> and that I was not far off in my attempt.
>
>
>
> On 11/8/06, Ryan Ratliff <rratliff at cisco.com> wrote:
> >
> > The default AA script should be enough to base yours off of.
> >
> > When you do the redirect just send it to a number that is CFA into vm
> > and that should get it to work.   If you are having issues give the
> > reactive debugging a try.  It's very useful for stepping through a
> > script.
> >
> > -Ryan
> >
> > On Nov 8, 2006, at 4:35 PM, Tech Guy wrote:
> >
> > So I am working on this IPCC script and I am having no luck getting a
> > call to transfer to unity voice mail box.  I suspect I need to
> > clarfiy this a little.
> >
> > So user calls ext. which is tied to a jtapi application trigger.  You
> > hear the main menu and it has options 1 - 4 available to select.
> > Select option 1 and you get put in the queue.  While in the queue you
> > here a greeting every 60 seconds "thank you for holding, call is
> > important.. blah blah.. if you would like to leave a message press 0"
> >
> > Pressing 0 would ideally dump into a unity voicemail box.  For now it
> > just beeps 4 times and then the message starts again.
> >
> > Does anyone have a script that works that I can use as an example for
> > dumping a call to a unity voice mailbox?
> >
> > I thought it would be a call redirect pointed to a string variable
> > with a value of the extension.  Apparently though its not that simple.
> >
> > Any help would be appreciated.
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061109/2ccb0ca2/attachment-0001.html