[cisco-voip] MWI with Alternate Extensions?
Tech Guy
techguy at gmail.com
Thu Nov 16 11:25:30 EST 2006
I have a 7960 that has a primary line and a secondary line (ext. 2641)
configured solely for IPCC. I created a voice mail box in unity for ext.
2690. I set an alternate extension on the mailbox with the secondary ext.
of the phone (2641).
The idea being a group mailbox if you will. So user calls into IPCC presses
an option to go to a specific queue. Once in the queue they can hang on the
phone for a agent, or press 0 to leave a voicemail for that queue.
Things seem to work the way I want but the MWI does not seem to show for the
alternate extension.
Am I barking up the wrong tree and trying to make it do something it is not
suppose to do, maybe I am confused about the way to utilize alternate
extensions?
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