[cisco-voip] Attendant Console > Right Click on Corp Directory User > Voicemail

[Wes Sisk]

you could start with AC client traces on the PC,
you could get the TCD traces from the CM server
or TCD talks to CTI so take the SDL\CTI traces and search for 0x8 to  
find errors there
or you could look at the CTILineRedirectReq and CTILineRedirectRes  
signals in SDL\CCM traces

what version of CM? and how is AC configured to know the VM Pilot  
number for that user.  In older CM versions you had to configure an  
ini file, in newer versions we do a database dip to get the profile  
and pilot number.

/Wes

On Nov 27, 2006, at 8:30 PM, Jason Aarons ((US)) wrote:

In Attendant Console I get a call, lookup a user in Corp Directory,  
right click on that user then choose voice-mail.  It fails to  
transfer the caller to voicemail.



Ideas on where to start troubleshooting?



I can transfer callers to extensions with no issues, just right click  
voicemail fails.









Disclaimer: This e-mail communication and any attachments may contain  
confidential and privileged information and is for use by the  
designated addressee(s) named above only. If you are not the intended  
addressee, you are hereby notified that you have received this  
communication in error and that any use or reproduction of this email  
or its contents is strictly prohibited and may be unlawful. If you  
have received this communication in error, please notify us  
immediately by replying to this message and deleting it from your  
computer. Thank you.

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061127/58f71deb/attachment-0001.html