[cisco-voip] Attendant Console > Right Click on Corp Directory User > Voicemail

[Jason Aarons (US)]

CCM 4.1(3)SR3x

 

Where do you configure AC to know the VM Pilot number for each user?

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Monday, November 27, 2006 8:39 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console > Right Click on Corp
Directory User > Voicemail

 

you could start with AC client traces on the PC,

you could get the TCD traces from the CM server

or TCD talks to CTI so take the SDL\CTI traces and search for 0x8 to
find errors there

or you could look at the CTILineRedirectReq and CTILineRedirectRes
signals in SDL\CCM traces

 

what version of CM? and how is AC configured to know the VM Pilot number
for that user.  In older CM versions you had to configure an ini file,
in newer versions we do a database dip to get the profile and pilot
number.

 

/Wes

 

On Nov 27, 2006, at 8:30 PM, Jason Aarons ((US)) wrote:

 

In Attendant Console I get a call, lookup a user in Corp Directory,
right click on that user then choose voice-mail.  It fails to transfer
the caller to voicemail.

 

Ideas on where to start troubleshooting?

 

I can transfer callers to extensions with no issues, just right click
voicemail fails.

 

 

 

 

________________________________

 

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. 

_______________________________________________

cisco-voip mailing list

cisco-voip at puck.nether.net

https://puck.nether.net/mailman/listinfo/cisco-voip

 




-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061127/23f78935/attachment.html