[cisco-voip] Attendant Console > Right Click on Corp Directory User > Voicemail

[Jason Aarons (US)]

I'll check that versions match.

 

Unity 4.0(4)

 

________________________________

From: Justin Steinberg [mailto:jsteinberg at gmail.com] 
Sent: Monday, November 27, 2006 9:00 PM
To: Jason Aarons (US)
Subject: Re: [cisco-voip] Attendant Console > Right Click on Corp
Directory User > Voicemail

 

1) check to make sure the AC client version is the same as the AC server
version.  I.e. HELP>ABOUT

2) are you using unity or another voicemail solution?
'



On 11/27/06, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:

CCM 4.1(3)SR3x

 

Where do you configure AC to know the VM Pilot number for each user?

 

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Monday, November 27, 2006 8:39 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant Console > Right Click on Corp
Directory User > Voicemail

 

you could start with AC client traces on the PC,

you could get the TCD traces from the CM server

or TCD talks to CTI so take the SDL\CTI traces and search for 0x8 to
find errors there

or you could look at the CTILineRedirectReq and CTILineRedirectRes
signals in SDL\CCM traces

 

what version of CM? and how is AC configured to know the VM Pilot number
for that user.  In older CM versions you had to configure an ini file,
in newer versions we do a database dip to get the profile and pilot
number.

 

/Wes

 

On Nov 27, 2006, at 8:30 PM, Jason Aarons ((US)) wrote:

 

In Attendant Console I get a call, lookup a user in Corp Directory,
right click on that user then choose voice-mail.  It fails to transfer
the caller to voicemail.

 

Ideas on where to start troubleshooting?

 

I can transfer callers to extensions with no issues, just right click
voicemail fails.

 

 

 

 

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