[cisco-voip] IPCC: Caller name within Cisco Agent Desktop?

[Tech Guy]

I sincerely appreciate the info, very nice and detailed!

I think the part I am having the most problems with is the triggering
contact variable portion.  I am running 4.0(3) premium.

I assume this would be the main application script I am using.  Within that
script it starts with "Start" then the next is a "Accept (--Triggering
Contact--)

I looked at the properties of this triggering contact, but I don't see
anything really to change or that stands out.

I am a complete noob at this scripting, so forgive me for not following.

If anyone understands what I need to do here in order to try to follow the
rest of the directions below I would greatly appreciate hearing from you.

Appreciate all the help everyone has provided so far!  Couldn't have done it
without this list.


On 11/27/06, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> First, you need to grab this info into a variable, this depends
> substantially on the version of IPCC being run (you need to grab this from
> the Triggering Contact, and place it into a variable...)
>
> Once you have done that... do this:
>
> Go to the IPCC server, launch Desktop Administrator. Expand Locations and
> Expand the server. Click the plus sign on Enterprise Data Configuration,
> Click on Enterprise Data.
>
> Under Field List, click Add and add a Field Name and Display Name of the
> variable you want to display (the Field Name should be the same as the
> variable that has the data you need), make it a Scalar, Click OK. and Click
> Apply.
>
> Under Layout List, select the Default layout, and click Edit.
>
> Move the new Field over (from Available Fields) to Fields In Lauout, order
> them as you like, Click OK.
>
> Click Apply.
>
> Expand Personnel Configuration on the left, Click on Agents, select the
> Agent, Click Properties and change their Work Flow Group to default (if it
> isn't already).
>
> Test repeatedly.
>
>
>
> Jonathan
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