[cisco-voip] IPCC: Best way to present queue stats to everyone?
Tech Guy
techguy at gmail.com
Wed Nov 29 16:51:30 EST 2006
Running IPCC Express Premium 4.0(3) and wondering if there is a simple way
to show queue information and stats? Real time info that is.
Currently I don't seem to see a way to present this info to everyone, not
even agents. I assumed that agents would be able to see queues from the
agent desktop and say calls in queue and so on.
Since that is not the case I am wondering what others do if anything to
present queue stats to everyone?
Guess maybe there is a way to pull the info out and post to a web page?
Anyone done anything like that? Have examples or anything? Any ideas would
be helpful.
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