[cisco-voip] Getting started with IPCC?

[Ed Leatherman]

Aman,

I found the diagram I was thinking of that shows call flow.. it is part of a
troubleshooting IPCCExpress presentation from CIPTUG last year, so you may
find it useful in general. The diagram I was thinking of is on pg 14. I will
send it seperate to avoid cluttering the mailing list, if anyone else wants
it I can forward it along.

Ed


> > Hope that helps. There is a diagram of the call flow I've seen floating
> > around that is very illustrative, if I happen to run across it I will pass
> > it along.
> >
> >
> > On 10/4/06, Aman Chugh <aman.chugh at gmail.com > wrote:
> > >
> > > Nice to see so much information being shared on the new ipccx express
> > > 4.0.x,I would like  to understand the releationship between
> > > triggers,CSQ,Resource groups,resouces.something like a Route pattern--
> > > router list -- gateway relationship,what do you create first and what is
> > > exactly is the purpose of it.If someone can share ,it would be very
> > > helpfull.I read through the getting started with IPCCX guide and tried
> > > to make a simple call flow application for helpdesk using icd.aef file
> > > but was not much successfull.
> > >
> > > Thanks
> > > Aman
> > >
> > >
> >
> >
> >
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> >
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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