[cisco-voip] Unity UM with Lotus: MWI not refreshingautomatically

[Erick Bergquist]

Ruben,

I would second the TAC Case as this is trickier with Notes to troubleshoot, and could very well be something on the Notes side of things you may need to engage IBM on in the end perhaps. I have limited Unity and Notes experience and have learned quite abit about Notes with Unity from the few problems I've had. There is the monitortest tool ryan mentioned and some diag traces you can turn on, but your best bet is to work with Cisco and eventually IBM if it is Notes server issue. Are there any entries in the unity event logs at time you leave these VMs where the light doesn't come on? I've seen similar things happen if Notes server is overloaded, etc and not able to process requests. 

To check the TSP version, you can go under Start -> programs -> Unity -> Manage integratations and expand the tree and click on the properties page for the integration. The panel on right will show TSP version. The TSP version is also reported in the info the Gather Unity System Info (GUSI) tool gets. 

----- Original Message ----
From: Ryan LaTorre <rlatorre at unislumin.com>
To: Ruben Montes (EU) <Ruben.Montes at eu.didata.com>; Erick Bergquist <erickbe at yahoo.com>
Cc: "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net>
Sent: Wednesday, October 18, 2006 12:11:02 PM
Subject: RE: [cisco-voip] Unity UM with Lotus: MWI not refreshingautomatically



 
DIV {
MARGIN:0px;}



 

Very tricky with Lotus integrations (or so I've 
found).

 

The most important thing to find out is whether or not the 
Domino server is sending the notification to Unity about the new message.  
On the Unity server, locate the tool called MonitorTest.exe and run it.  
This will display any notifications from Domino to Unity that affect MWI 
status.  If you don't see anything appear, the DUCS component may not be 
correctly installed on the Domino server.  Also there is some instruction 
about making sure the DUCS component is the first plugin listed in 
notes.ini.

 

There are also a few other situations that can lead to MWI 
issues. DUCS caching comes to mind as another one, but I don't think that's on 
by default in DUCS 1.2.3.

 

It probably is best if you open a TAC case on 
this.

 

Good luck,

Ryan




From: cisco-voip-bounces at puck.nether.net 
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ruben Montes 
(EU)
Sent: Wednesday, October 18, 2006 9:13 AM
To: Erick 
Bergquist
Cc: cisco-voip at puck-nether.net
Subject: Re: 
[cisco-voip] Unity UM with Lotus: MWI not 
refreshingautomatically






Hi Erick,

 

I have tried what you have suggested. I 
have left a message to one extension. Then, the light of this extension is light 
off and the Subscriber MWI says also OFF. When I click Refresh, then the MWI is 
lighted on and the Unity displays ON.

 

As for your explanation, I assume the unity is not getting 
the new mail notification message from the mailstore. How can I troubleshoot 
this?

 

How can I check the TSP version I'm 
running? I haven't installed it manually, is it automatically installed by the 
application?

 

Thanks in advance,

 

Ruben





De: Erick Bergquist 
[mailto:erickbe at yahoo.com]
Enviado el: mié 18/10/2006 
14:25
Para: Ruben Montes (EU)
CC: 
cisco-voip at puck-nether.net
Asunto: Re: [cisco-voip] Unity UM with 
Lotus: MWI not refreshing automatically





Does 
the Unity subscriber message page say the Indicator is ON when the light on the 
phone is not lit? This would indicate that unity is getting the new mail 
notification from the mailstore , but having an issue with the 
communication/call to call manager to light up the phone ocassionally. Do you 
have enough ports for dialout MWI , a reserved port for dialout MWI may be 
needed if the system is busy and is unable to process MWI dialouts at times 
perhaps. 

If it saids the indicator is off on the unity subscriber 
message page, when the problem is happening, and refreshing changes the 
indicator status to On on this page then unity is not getting the new mail 
notification message from the mailstore and there is an issue in that part of 
the communication at times.

What version Unity TSP are you running? There 
have been some TSP issues that can cause port lockups, etc. I would also update 
to the current TSP if it isn't on the current one. 


----- 
Original Message ----
From: Ruben Montes (EU) 
<Ruben.Montes at eu.didata.com>
Cc: "cisco-voip at puck-nether.net" 
<cisco-voip at puck.nether.net>
Sent: Wednesday, October 18, 2006 2:42:17 
AM
Subject: [cisco-voip] Unity UM with Lotus: MWI not refreshing 
automatically


Hi,

my customer has CCM4.1(3) with Unity 4.2 Unified Messaging with Lotus R6. 
Integration works properly except one thing: the MWI doesn't synchronize 
automatically between CCM and Unity.

Only when I do a 'Refresh' in the Subscriber configuration profile for the 
MWI, the MWI is light on or off in the subscriber's phone.

Any idea what could be going on?

Thanks in advance,

Ruben

 

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