[cisco-voip] Send line busy when on 1st line

[Erick Bergquist]

How about having just one DN on the phone (the ACD line) and then set up a translation pattern for their 2nd # to go to the DN on their phone? If they are on a call or ACD call it'll be busy. 
If the DNs are similar you could do a mask on the translation pattern and maybe get by with 1 or just a few so it doesn't get to ugly. 

If you're on a newer version of IPCC Express, I don't see above breaking any of the documented unsupported configuration items on the phone. There may be issue now and then if they get 2 calls at once though. 

----- Original Message ----
From: Matt Slaga (US) <Matt.Slaga at us.didata.com>
To: Wes Sisk <wsisk at cisco.com>; "Carter, Bill" <bcarter at sentinel.com>
Cc: cisco-voip at puck.nether.net
Sent: Tuesday, October 17, 2006 8:30:19 AM
Subject: Re: [cisco-voip] Send line busy when on 1st line





 



Actually, this would be the first customer to be able to 

use CallBack that I have seen to date.  You know, that new feature that no 

one can use, well, except this one.


 


 







From: cisco-voip-bounces at puck.nether.net 

[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes 

Sisk
Sent: Tuesday, October 17, 2006 9:21 AM
To: Carter, 

Bill
Cc: cisco-voip at puck.nether.net
Subject: Re: 

[cisco-voip] Send line busy when on 1st line





you could configure line1 to callforwardbusy to voicemail and set 

busy trigger=1 on the line.





however, this does not address how anyone will call line2.� Should line2 be 

callable on the system or is it reserved for outbound calls?


or possibly, is the customer thinking of line2 as the 2nd line to do a 

transfer, in which case you can just use 1 line configured as above.






/Wes







On Oct 16, 2006, at 10:01 PM, Carter, Bill wrote:



I have a strange 

request from a customer.� They will have DNs configured on line 1 and 2.� There 

will be no connection between the two lines, they are just standalone 

lines�(i.e. line partition 1, line 2 partition 2).


�


Here is what they 

want.� When they are talking on the first DN, they don't want to receive calls 

on line 2.� Basically they want the line to ring busy.


�


�


Bill 

Carter


Sr. Business Communications 

Analyst


Sentinel Technologies


(O) 217.391.5015


�


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