[cisco-voip] IPCC Express/CallManager information synch

[Simon, Bill]

There may be a better solution - especially if you are using CRS 4.x (we 
are still using 3.5.3) - but when we find directory services on CRS out 
of sync our only option has been to restart the Engine.  This stinks, 
because it can only be done during non-production hours (and because we 
use CRS for a 24/7 call center there's no such hour) or you end up 
kicking your agents out (as well as anyone in queue).

Consider this a "me too" looking for a solution.

Ed Leatherman wrote:
> CRS pulls a good bit of information from callmanager (or maybe just 
> LDAP).. agents configured in LDAP etc. What can you do if you make 
> changes in CallManager to those things and CRS doesnt see the changes?
> 
> For example, our programmer created an agent in callmanager but she 
> realized she misspelled the userID when she went into CRS to setup the 
> resource. So she went back to callmanager and deleted the user account 
> and recreated it with the correct spelling. However the misspelled 
> userID is still listed in CRS even though its deleted from callmanager.. 
> is there some way to force CRS to resynchronize this information, or do 
> I have to manually delete that bad user account from LDAP or something?
> 
> Another similar case, at one point I put my test ICD extension on two 
> phones (shared line).. a no-no I understand. So I moved my ICD extension 
> to the phone I wanted it on, and removed the shared line from the other 
> phone. When I log into CAD now, i cannot go ready, it tells me it can't 
> change state while the phone is no connected... which I'm assuming is 
> its still looking at that old phone where the ICD used to be since that 
> one is unplugged. Any clues how to resynch it to see my normal phone?
> 
> 
> Thanks!
> -- 
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
> 
> 
> ------------------------------------------------------------------------
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip

-- 
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/