[cisco-voip] IPCC Express/CallManager information synch

[Wes Sisk]

 From our good friend John Tiso on the IPCCX team:
(Depending on the version),  there are two sync processes that each  
run every 10 minutes:
- LDAP to CRS MSDE
- CRS Portion of LDAP to SPANLINK specific portion of the LDAP.

The first sync and query is also manually performed by opening the  
resources page in Application Administration.

The sync, In 3.x, this can be seen in the tomcat MIVR logs, in 4.x  
its in MADM logs.

So there are two issues here that aren't necessarily the same. The  
easiest way to fix this is to try an engine restart, if this doesn't  
work, delete and recreate the agent.

If neither is acceptable, we would need the customer to open a case  
to investigate the DB and the sync.

/Wes

On Oct 22, 2006, at 1:08 PM, Simon, Bill wrote:

There may be a better solution - especially if you are using CRS 4.x (we
are still using 3.5.3) - but when we find directory services on CRS out
of sync our only option has been to restart the Engine.  This stinks,
because it can only be done during non-production hours (and because we
use CRS for a 24/7 call center there's no such hour) or you end up
kicking your agents out (as well as anyone in queue).

Consider this a "me too" looking for a solution.

Ed Leatherman wrote:
> CRS pulls a good bit of information from callmanager (or maybe just
> LDAP).. agents configured in LDAP etc. What can you do if you make
> changes in CallManager to those things and CRS doesnt see the changes?
>
> For example, our programmer created an agent in callmanager but she
> realized she misspelled the userID when she went into CRS to setup the
> resource. So she went back to callmanager and deleted the user account
> and recreated it with the correct spelling. However the misspelled
> userID is still listed in CRS even though its deleted from  
> callmanager..
> is there some way to force CRS to resynchronize this information,  
> or do
> I have to manually delete that bad user account from LDAP or  
> something?
>
> Another similar case, at one point I put my test ICD extension on two
> phones (shared line).. a no-no I understand. So I moved my ICD  
> extension
> to the phone I wanted it on, and removed the shared line from the  
> other
> phone. When I log into CAD now, i cannot go ready, it tells me it  
> can't
> change state while the phone is no connected... which I'm assuming is
> its still looking at that old phone where the ICD used to be since  
> that
> one is unplugged. Any clues how to resynch it to see my normal phone?
>
>
> Thanks!
> -- 
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
>
> ---------------------------------------------------------------------- 
> --
>
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-- 
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/
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