[cisco-voip] IPCC Express/CallManager information synch

[Ed Leatherman]

Rebooted the CallManager servers last night for an AV client upgrade.. that
appears to have fixed CRS not seeing my phone as active. Hope it was just a
one time occurance :)

On 10/22/06, Wes Sisk <wsisk at cisco.com> wrote:
>
> From our good friend John Tiso on the IPCCX team:(Depending on the
> version),  there are two sync processes that each run every 10 minutes:
> - LDAP to CRS MSDE
> - CRS Portion of LDAP to SPANLINK specific portion of the LDAP.
>
>
> The first sync and query is also manually performed by opening the
> resources page in Application Administration.
>
>
> The sync, In 3.x, this can be seen in the tomcat MIVR logs, in 4.x its in
> MADM logs.
>
>
> So there are two issues here that aren't necessarily the same. The easiest
> way to fix this is to try an engine restart, if this doesn't work, delete
> and recreate the agent.
>
>
> If neither is acceptable, we would need the customer to open a case to
> investigate the DB and the sync.
>
> /Wes
>
> On Oct 22, 2006, at 1:08 PM, Simon, Bill wrote:
>
> There may be a better solution - especially if you are using CRS 4.x (we
> are still using 3.5.3) - but when we find directory services on CRS out
> of sync our only option has been to restart the Engine.  This stinks,
> because it can only be done during non-production hours (and because we
> use CRS for a 24/7 call center there's no such hour) or you end up
> kicking your agents out (as well as anyone in queue).
>
> Consider this a "me too" looking for a solution.
>
> Ed Leatherman wrote:
>
> CRS pulls a good bit of information from callmanager (or maybe just
> LDAP).. agents configured in LDAP etc. What can you do if you make
> changes in CallManager to those things and CRS doesnt see the changes?
>
> For example, our programmer created an agent in callmanager but she
> realized she misspelled the userID when she went into CRS to setup the
> resource. So she went back to callmanager and deleted the user account
> and recreated it with the correct spelling. However the misspelled
> userID is still listed in CRS even though its deleted from callmanager..
> is there some way to force CRS to resynchronize this information, or do
> I have to manually delete that bad user account from LDAP or something?
>
> Another similar case, at one point I put my test ICD extension on two
> phones (shared line).. a no-no I understand. So I moved my ICD extension
> to the phone I wanted it on, and removed the shared line from the other
> phone. When I log into CAD now, i cannot go ready, it tells me it can't
> change state while the phone is no connected... which I'm assuming is
> its still looking at that old phone where the ICD used to be since that
> one is unplugged. Any clues how to resynch it to see my normal phone?
>
>
> Thanks!
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
>
>
> ------------------------------------------------------------------------
>
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>
> --
> Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
> http://tns.its.psu.edu/
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>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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