[cisco-voip] IPCC Express/CallManager information synch

[Ed Leatherman]

Found a post on net pro forums about the user's sticking around in the
resource page..
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddaec87/2#selected_message

srikrama posted a workaround for it. It says he works for Cisco in his
profile.. I might try it in the lab if I have time today (and if I can
recreate the problem that is).


On 10/22/06, Simon, Bill <bills at tns.its.psu.edu> wrote:
>
> There may be a better solution - especially if you are using CRS 4.x (we
> are still using 3.5.3) - but when we find directory services on CRS out
> of sync our only option has been to restart the Engine.  This stinks,
> because it can only be done during non-production hours (and because we
> use CRS for a 24/7 call center there's no such hour) or you end up
> kicking your agents out (as well as anyone in queue).
>
> Consider this a "me too" looking for a solution.
>
> Ed Leatherman wrote:
> > CRS pulls a good bit of information from callmanager (or maybe just
> > LDAP).. agents configured in LDAP etc. What can you do if you make
> > changes in CallManager to those things and CRS doesnt see the changes?
> >
> > For example, our programmer created an agent in callmanager but she
> > realized she misspelled the userID when she went into CRS to setup the
> > resource. So she went back to callmanager and deleted the user account
> > and recreated it with the correct spelling. However the misspelled
> > userID is still listed in CRS even though its deleted from callmanager..
> > is there some way to force CRS to resynchronize this information, or do
> > I have to manually delete that bad user account from LDAP or something?
> >
> > Another similar case, at one point I put my test ICD extension on two
> > phones (shared line).. a no-no I understand. So I moved my ICD extension
> > to the phone I wanted it on, and removed the shared line from the other
> > phone. When I log into CAD now, i cannot go ready, it tells me it can't
> > change state while the phone is no connected... which I'm assuming is
> > its still looking at that old phone where the ICD used to be since that
> > one is unplugged. Any clues how to resynch it to see my normal phone?
> >
> >
> > Thanks!
> > --
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
> >
> >
> > ------------------------------------------------------------------------
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
> --
> Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
> http://tns.its.psu.edu/
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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