[cisco-voip] IPCC Express/CallManager information synch

[Ed Leatherman]

CRS pulls a good bit of information from callmanager (or maybe just LDAP)..
agents configured in LDAP etc. What can you do if you make changes in
CallManager to those things and CRS doesnt see the changes?

For example, our programmer created an agent in callmanager but she realized
she misspelled the userID when she went into CRS to setup the resource. So
she went back to callmanager and deleted the user account and recreated it
with the correct spelling. However the misspelled userID is still listed in
CRS even though its deleted from callmanager.. is there some way to force
CRS to resynchronize this information, or do I have to manually delete that
bad user account from LDAP or something?

Another similar case, at one point I put my test ICD extension on two phones
(shared line).. a no-no I understand. So I moved my ICD extension to the
phone I wanted it on, and removed the shared line from the other phone. When
I log into CAD now, i cannot go ready, it tells me it can't change state
while the phone is no connected... which I'm assuming is its still looking
at that old phone where the ICD used to be since that one is unplugged. Any
clues how to resynch it to see my normal phone?


Thanks!
-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061022/fe031cfa/attachment.html