[cisco-voip] Voice Mail Delivery Problems

[Ed Leatherman]

I've had exactly that problem in 4.0.X. Never been able to track down the
cause for certain. One time it was actually a mail routing
problem/misconfiguration with exchange.. the voicemail to/from certain
mailstores got bounced out to another system on campus and then back in
through our spam/antivirus junk which caused a big delay for some reason.

Other times we've not been able to find any reason for the delay but I think
either messages get hung up leaving Unity and going to exchange or they get
routed someplace odd once they hit the email system and get delayed. If
you're exchange is onbox with Unity, i would think that stuff to be a
problem though.

On 10/24/06, Johan Bloemhard <bloemhard_johan at silverfalls.k12.or.us> wrote:
>
>  I'm running Cisco Unity 4.2 Build 4.2(1) with CCM 4.1(3).
>
>
>
> I just received a call from a user who claims that when she checked her
> voicemail at 8:00 am this morning, she checked all of her messages.  She
> claims that about five minutes later, her voicemail light went on again and
> this time when she dialed voicemail, she had a message from 1:00am the
> previous morning.  Why would the delay occur in delivering the message?
> Anyone have any ideas about this?
>
>
>
> I checked archived messages and TAC collection with no results.
>
>
>
> TIA
>
>
>
> Johan Bloemhard
>
-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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