[cisco-voip] Voice Mail Delivery Problems

[Johan Bloemhard]

Ed,

 

Thanks for your response.  I forgot to clarify that we are not running
unified messaging or other fancy form of installation.  It's just
Exchange on the same box as Unity.

 

Johan Bloemhard 
Senior Information Technology Specialist 
___________________________________ 
Silver Falls School District 4J 
802 Schlador Street 
Silverton, OR 97381 
w: 503.873.6331 

________________________________

From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Tuesday, October 24, 2006 10:35 AM
To: Johan Bloemhard
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Voice Mail Delivery Problems

 

I've had exactly that problem in 4.0.X. Never been able to track down
the cause for certain. One time it was actually a mail routing
problem/misconfiguration with exchange.. the voicemail to/from certain
mailstores got bounced out to another system on campus and then back in
through our spam/antivirus junk which caused a big delay for some
reason. 

Other times we've not been able to find any reason for the delay but I
think either messages get hung up leaving Unity and going to exchange or
they get routed someplace odd once they hit the email system and get
delayed. If you're exchange is onbox with Unity, i would think that
stuff to be a problem though. 

On 10/24/06, Johan Bloemhard <bloemhard_johan at silverfalls.k12.or.us>
wrote:

I'm running Cisco Unity 4.2 Build 4.2(1) with CCM 4.1(3).  

 

I just received a call from a user who claims that when she checked her
voicemail at 8:00 am this morning, she checked all of her messages.  She
claims that about five minutes later, her voicemail light went on again
and this time when she dialed voicemail, she had a message from 1:00am
the previous morning.  Why would the delay occur in delivering the
message?  Anyone have any ideas about this?

 

I checked archived messages and TAC collection with no results.

 

TIA

 

Johan Bloemhard

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

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