[cisco-voip] Call manager and auto attendant-bussiness hrs message

[Erick Bergquist]

Without VM, IPCC, or some other application that can play back a message there isn't a way to really do this with CCM all by itself. Changing the MOH for it is a roundabout way, but I don't this would scale very well. 

How about a home answering machine hanging off a FXS or ATA to send the calls to when no one is online/logged into attendant console? 

----- Original Message ----
From: Erik Erasmus (E) <ErasmuE4 at telkom.co.za>
To: cisco-voip at puck.nether.net
Sent: Friday, October 27, 2006 2:35:41 AM
Subject: [cisco-voip] Call manager and auto attendant-bussiness hrs message




 
 


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Hi
 

  
 

I would like to get some ideas / advice from the group. What
is the easiest way in an IPt solution using a single call manager to provide
some sort of attendant feature a customer can use to send calls that arrive
after hrs to a point where the customer will receive a message giving the
customer a voice message with the normal business hrs. or that the office is
closed for a holiday. I know this is possible when using IPCC and using IPCC
scripts. But what can be done without IPCC.
 

  
 

The customer has a single CCM 4-1-3 server and no voicemail.
The solution includes the free 5 seat standard IPCC solution but  IPCC is
also not running on the CCM server at the moment (not integrated with CCM). Is
it possible to generate such a voice response – covering for the
attendants/ main number without integrating the free 5 seat IPCC solution?
 

  
 

Currently the attendants operate as AC users and when they
are not logged in the incoming calls Q via the standard call manager Q one enables
for attendants pilot point. So if attendants are not logged in the incoming caller
hears hold music. Is it an option to record a business hrs / holiday message
and replace the music presented to the outside world while in the Q for an
attendant when the attendants are not logged in – swopping this file with
the existing music file without any impact on normal Music on hold etc. 
 

  
 

Or is there something really simple one can do to achieve
the functionality described above.
 

  
 

  
 

  
 

  
 

  
 

Erik Erasmus (B Eng)
 

CCIE # 4408
 

LAN/WAN Design & System Integration
 

Telkom SA
 

': +27
12 680 8320
 

Ê: +27 12 680 7388
 

È: +27 82 4106420 
 

*:  erasmue4 at telkom.co.za
 

  
 

   
    
 

  
 




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