[cisco-voip] Call manager and auto attendant-bussiness hrs message

[Erik Erasmus (E)]

Thanks Erick 

 

Yes - I think you are right - the customer wants cheap and dirty and
that is what we will give them then 

 

I used a small answering machine on an fxs port on a router once
before and it worked OK

 

 

 

 

Erik Erasmus 

 

      

 

________________________________

From: Erick Bergquist [mailto:erickbe at yahoo.com] 
Sent: 27 October 2006 02:32 PM
To: Erik Erasmus (E); cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call manager and auto attendant-bussiness
hrs message

 

Without VM, IPCC, or some other application that can play back a
message there isn't a way to really do this with CCM all by itself.
Changing the MOH for it is a roundabout way, but I don't this would
scale very well. 

How about a home answering machine hanging off a FXS or ATA to send
the calls to when no one is online/logged into attendant console? 

----- Original Message ----
From: Erik Erasmus (E) <ErasmuE4 at telkom.co.za>
To: cisco-voip at puck.nether.net
Sent: Friday, October 27, 2006 2:35:41 AM
Subject: [cisco-voip] Call manager and auto attendant-bussiness hrs
message

Hi

 

I would like to get some ideas / advice from the group. What is the
easiest way in an IPt solution using a single call manager to provide
some sort of attendant feature a customer can use to send calls that
arrive after hrs to a point where the customer will receive a message
giving the customer a voice message with the normal business hrs. or
that the office is closed for a holiday. I know this is possible when
using IPCC and using IPCC scripts. But what can be done without IPCC.

 

The customer has a single CCM 4-1-3 server and no voicemail. The
solution includes the free 5 seat standard IPCC solution but  IPCC is
also not running on the CCM server at the moment (not integrated with
CCM). Is it possible to generate such a voice response - covering for
the attendants/ main number without integrating the free 5 seat IPCC
solution?

 

Currently the attendants operate as AC users and when they are not
logged in the incoming calls Q via the standard call manager Q one
enables for attendants pilot point. So if attendants are not logged in
the incoming caller hears hold music. Is it an option to record a
business hrs / holiday message and replace the music presented to the
outside world while in the Q for an attendant when the attendants are
not logged in - swopping this file with the existing music file
without any impact on normal Music on hold etc. 

 

Or is there something really simple one can do to achieve the
functionality described above.

 

 

 

 

 

Erik Erasmus (B Eng)

CCIE # 4408

LAN/WAN Design & System Integration

Telkom SA

': +27 12 680 8320

*: +27 12 680 7388

*: +27 82 4106420 

*:  erasmue4 at telkom.co.za

 

         

 

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