[cisco-voip] Who called 911?

[Ed Leatherman]

Cisco's emergency responder product provides a HTTP interface for
security/management to see 911 call information, including whatever location
information you have programmed in for it. Also lets them add notes to calls
if they want to record what they found out for each call. Not worth buying
CER just for that, but if you need the other stuff it provides, its a nice
additional feature.

I believe Ben is right, there is probably something extra you need to pay
your telco for to get the digits to the 911 center... another charge for the
phone company, who'da thought.

On 9/5/06, Peter Pauly <ppauly at gmail.com> wrote:
>
> Every time our security people are informed that someone made a 911
> call, they call me to find out who it was (extension, name). I run a
> query in query analyzer against the CDR database.
>
> Are there any applications available that the security guys could run
> from their desktop that would query callmanager over the network and
> display 911 calls? What you guys doing about this problem?
>
> On a related question, our CallManager sends caller id information just
> fine. When I call my cellphone, I can see the extension of where the
> call came from. But when I make a test call to 911, the PSAP is only
> displaying the common billing phone number, not the caller-id
> information. Is my telco doing something wrong?
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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