[cisco-voip] ip service...

[Tim Reimers]

I get the message "Document empty or invalid" when I try to run a
report..
 
I see that it's part of Extended Services, and puts a QRT button on the
phone.
 
I cannot find any directions for 4.01 on how to configure the CCM so
that the button becomes available to users...
 
Anyone have a link on how to enable the QRT function on the phones?
 
Tim
 
________________________________

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, September 12, 2006 12:19 PM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ip service...


QRT
 
it's a softkey that you can show.
 
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administra
tion_guide_chapter09186a00803f52dd.html
 
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."

	----- Original Message ----- 
	From: Tim Reimers <mailto:tim.reimers at asheville.k12.nc.us>  
	To: cisco-voip at puck.nether.net 
	Sent: Tuesday, September 12, 2006 12:17 PM
	Subject: [cisco-voip] ip service...


	 

	Hi folks---

	 

	Isn't there a service that can be configured on an IP phone that
allows a user to immediately report a call in which they had trouble
with echo or jitter?

	 

	I know the 'info' button shows the codec, etc-but it doesn't log
that to a technician for later analysis

	(and have you ever tried to have a user read the codec info to
you? That's -really- fun to listen to...not! )

	 

	Thanks Tim

	
________________________________


	

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